Healthcare Registration Specialist I-Admitting
4 weeks ago
We are seeking a highly skilled Patient Access Representative I-Admitting to join our team at Presbyterian Healthcare Services. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration process for patients and their families.
Key Responsibilities- Provide exceptional patient experience by using CARES, AIDET, and EPE tools to address patient concerns and resolve issues in a timely manner.
- Manage conflict and request supervisor assistance when needed to ensure a positive patient experience.
- Implement PROMISE and CARES behaviors in every encounter to provide a high level of customer service.
- Educate patients on insurance benefits and liabilities to ensure accurate account information.
- Ensure accounts are financially cleared at time of service to alleviate patient concerns.
- High school diploma or equivalent required.
- 6 months of experience in a healthcare setting or 1 year of customer service experience.
- Pass the Patient Access Academy with a score of 85% or higher within 6 months of start date.
- CHAA, CHAM, or other industry equivalent certification preferred.
- Basic understanding of insurance and medical terminology preferred.
As a Presbyterian Healthcare Services employee, you will receive a comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, group term life insurance, and other optional voluntary benefits.
Our Employee Wellness rewards program is designed to promote your health and well-being. Earn gift cards and more by participating in wellness activities, such as wellness challenges, webinars, and preventive screenings.
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