Post-Transaction Abuse Policy Manager

1 week ago

Draper, Utah, United States eBay Full time
About the Role

eBay is a global ecommerce leader, and we're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our platform empowers millions of buyers and sellers in over 190 markets worldwide.

Job Summary

We're seeking a highly skilled Post-Transaction Abuse Policy Manager to join our Trust team. As a key member of our team, you'll be responsible for crafting and upholding policies that protect our sellers from bad acting buyers. This includes detection and prevention of scams, return policy violations, and virtual shoplifting.

Key Responsibilities
  • Run the Business: Manage the day-to-day functions of the Post-Transaction Abuse Policy team, including resolving high-priority issues & escalations, managing policy calibrations, and reviewing customer support processes.
  • Manage Policy Improvement: Refine our policies to minimize the potential for abuse and identify strategic areas where eBay will invest to protect sellers from abuse.
  • Communicate Policies: Enhance the way eBay communicates our Abusive Buyer policy to both buyers and sellers, including improving external policy information and customer messaging.
  • Improve Operations: Enhance standard operating procedures to ensure policy compliance and operational efficiency.
  • Stakeholder Management: Partner with our customer support team, data science team, and third parties to develop predictive capabilities to identify individuals at risk of abusing sellers on our platform.
  • Influence Senior Leadership: Build and deliver high-impact analysis and presentations to secure approval and/or resources from senior business and product leaders.
  • Seller Engagement: Regularly connect with sellers to gather feedback and insights to incorporate into policies and processes.
Requirements
  • Experience: 5+ years of relevant experience in ecommerce, trust & safety, or related field, demonstrating a deep understanding of industry challenges and leading practices.
  • Attention to Detail: Meticulous attention to detail with exceptional organizational skills, ensuring accurate policy application, a full understanding of end-to-end business impacts, and efficient management of run-the-business workflows.
  • Process Improvement: A continuous improvement mentality with a track record of identifying inefficiencies and implementing innovative process enhancements to improve productivity and drive operational excellence.
  • Analytical and Problem-Solving Skills: Ability to analyze and size complex situations, identify critical issues, and develop effective solutions in a dynamic business environment. Experience with SQL is a plus.
  • Strong Communication and Interpersonal Abilities: Excellent verbal and written communication skills, with the ability to clearly convey policy changes and decisions, as well as collaborate with various stakeholders.

  • Post-Transaction Abuse Policy Manager

    1 week ago

    Draper, Utah, United States eBay Full time

    About the RoleeBay is committed to creating a safe and trusted experience for our customers. As a Post-Transaction Abuse Policy Manager, you will play a critical role in developing and implementing policies that protect our sellers from abuse.Key ResponsibilitiesPolicy Development: Refine our policies to minimize the potential for abuse and identify...

  • Post-Transaction Abuse Policy Specialist

    2 weeks ago

    Draper, Utah, United States eBay Full time

    About eBayeBay is a global ecommerce leader that's changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in over 190 markets worldwide.Our MissionWe're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.About the TeamThe Trust team at eBay is a fast-paced,...

  • Customer Account Processing Specialist

    2 weeks ago

    Draper, Utah, United States MetaSource Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Account Processing Representative to join our Lockbox and Cashiering Services Team at MetaSource. As a key member of our team, you will be responsible for processing payments, conducting payment exception research, and ensuring the accuracy and integrity of financial transactions.Key...

  • Financial Crimes Compliance Senior Analyst

    1 week ago

    Draper, Utah, United States Guidehouse Full time

    Job SummaryGuidehouse is seeking a highly skilled Financial Crimes Compliance Senior Analyst to join our team. As a key member of our Financial Crimes Compliance team, you will be responsible for performing Anti Money Laundering (AML) and/or Fraud alert/case reviews, seeking to mitigate risks associated with financial crimes and suspicious activity.Key...

  • Financial Crimes Compliance Investigator

    3 weeks ago

    Draper, Utah, United States Guidehouse Full time

    Job SummaryWe are seeking a highly skilled Financial Crimes Compliance Investigator to join our team at Guidehouse. As a key member of our Financial Crimes Compliance team, you will be responsible for performing Anti Money Laundering (AML) and/or Fraud alert/case reviews, seeking to mitigate risks associated with financial crimes and suspicious activity.Key...

  • Financial Crimes Compliance Analyst

    3 weeks ago

    Draper, Utah, United States Guidehouse Full time

    Job SummaryGuidehouse is seeking a highly skilled Financial Crimes Compliance Senior Analyst to join our team. As a key member of our compliance team, you will be responsible for performing Anti-Money Laundering (AML) and/or Fraud alert/case reviews, seeking to mitigate risks associated with financial crimes and suspicious activity.Key...

  • Financial Crimes Compliance Investigator

    2 weeks ago

    Draper, Utah, United States Guidehouse Full time

    Job SummaryGuidehouse is seeking a highly skilled Financial Crimes Compliance Investigator to join our team. As a key member of our Financial Crimes Compliance team, you will be responsible for performing Anti Money Laundering (AML) and/or Fraud alert/case reviews, seeking to mitigate risks associated with financial crimes and suspicious activity.Key...

  • Customer Service Representative

    1 month ago

    Draper, Utah, United States Harmons Grocery Full time

    Job Summary:The Customer Service Representative will be responsible for ensuring that Harmons Grocery customers have a positive experience while shopping at our store. This individual will be scanning items quickly and accurately, handling customer transactions, and providing exceptional customer service.Key Responsibilities:Follow established store policies...

  • Financial Crimes Compliance Investigator

    1 week ago

    Draper, Utah, United States Guidehouse Full time

    Job SummaryGuidehouse is seeking a highly skilled Financial Crimes Compliance Investigator to join our team. As a key member of our Financial Crimes Compliance team, you will be responsible for performing Anti Money Laundering (AML) and/or Fraud alert/case reviews, seeking to mitigate risks associated with financial crimes and suspicious activity.Key...

  • Seasonal Sales Associate Draper UT

    7 days ago

    Draper, Utah, United States Five Below Full time

    Job SummaryAs a Sales Associate at Five Below, you will be responsible for delivering exceptional customer service and driving sales growth in our Draper, UT store. Key responsibilities include adhering to company policies and procedures, maintaining a clean and organized store environment, and assisting with visual merchandising and inventory management.Key...

  • Financial Crimes Compliance Senior Analyst

    1 week ago

    Draper, Utah, United States Guidehouse Full time

    Job SummaryGuidehouse is seeking a highly skilled Financial Crimes Compliance Senior Analyst to join our team. As a key member of our Financial Crimes Compliance team, you will play a critical role in mitigating risks associated with financial crimes and suspicious activity.Key ResponsibilitiesPerform Anti Money Laundering (AML) and/or Fraud alert/case...

  • Travel Nurse RN

    1 month ago

    Draper, Utah, United States HealthTrust Workforce Solutions HCA Full time

    Job OverviewHealthTrust Workforce Solutions HCA is seeking a skilled travel nurse RN to fill a Post Anesthesia Care position in a dynamic healthcare environment.Key ResponsibilitiesProvide high-quality patient care in the Post Anesthesia Care Unit (PACU)Collaborate with an interdisciplinary team to ensure seamless patient transitionsMonitor and manage...

  • Financial Crimes Compliance Senior Analyst

    1 week ago

    Draper, Utah, United States Guidehouse Full time

    Job Title: Financial Crimes Compliance Senior AnalystGuidehouse is seeking a highly skilled Financial Crimes Compliance Senior Analyst to join our team. As a key member of our Financial Crimes Compliance team, you will play a critical role in ensuring the integrity of our financial systems and processes.Key Responsibilities:Perform Anti-Money Laundering...

  • Financial Crimes Compliance Senior Analyst

    3 weeks ago

    Draper, Utah, United States Guidehouse Full time

    Job SummaryWe are seeking a highly skilled Financial Crimes Compliance Senior Analyst to join our team at Guidehouse. As a key member of our compliance team, you will be responsible for performing Anti Money Laundering (AML) and/or Fraud alert/case reviews, seeking to mitigate risks associated with financial crimes and suspicious activity.Key...

  • Accounting Manager

    6 days ago

    Draper, Utah, United States LBCT LLC Full time

    Job Title: Accounting ManagerJob Summary:The Accounting Manager is a key member of the LBCT LLC team, responsible for overseeing the financial management of the company. This role involves reviewing, preparing, and completing the monthly close process, ensuring internal financial controls are in place, and preparing for internal and external financial...

  • Credit Risk Manager

    3 weeks ago

    Draper, Utah, United States UnitedHealth Group Full time

    {"h1": "Credit Administrator at Optum Bank", "p": "At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Credit Administrator at Optum Bank, you'll play a critical role in supporting the Director of Credit Administration in managing all aspects of the credit risk management...

  • Financial Crimes Compliance Senior Analyst

    3 weeks ago

    Draper, Utah, United States Guidehouse Full time

    Job SummaryWe are seeking a highly skilled Financial Crimes Compliance Senior Analyst to join our team at Guidehouse. As a key member of our compliance team, you will play a critical role in ensuring the integrity of our financial systems and processes.Key ResponsibilitiesPerform Anti Money Laundering (AML) and/or Fraud alert/case reviews to mitigate risks...

  • Financial Operations Manager

    1 month ago

    Draper, Utah, United States LBCT LLC Full time

    Job OverviewPOSITION SUMMARYThe Financial Operations Manager plays a crucial role in overseeing the accounting functions related to the financial stewardship of LBCT. This includes the meticulous review, preparation, and execution of the monthly closing procedures, ensuring robust internal financial controls, and preparing for both internal and external...

  • Financial Crimes Compliance Investigator

    3 weeks ago

    Draper, Utah, United States Guidehouse Full time

    About the RoleWe are seeking a highly skilled Financial Crimes Compliance Investigator to join our team at Guidehouse. As a key member of our team, you will play a critical role in mitigating risks associated with financial crimes and suspicious activity.Key ResponsibilitiesPerform in-depth reviews of Anti Money Laundering (AML) and/or Fraud alert/case...

  • Financial Crimes Compliance Senior Analyst

    2 weeks ago

    Draper, Utah, United States Guidehouse Full time

    Job SummaryGuidehouse is seeking a highly skilled Financial Crimes Compliance Senior Analyst to join our team. As a key member of our Financial Crimes Compliance team, you will be responsible for performing Anti Money Laundering (AML) and/or Fraud alert/case reviews, seeking to mitigate risks associated with financial crimes and suspicious activity.Key...