National Account Management Specialist
2 months ago
At ADT, we're committed to delivering exceptional security solutions to our customers. As a National Account Management Specialist, you'll play a critical role in building and maintaining long-term relationships with our National Account customers.
Key Responsibilities:- Proactively manage accounts for 1 Touch Plus National Account customers to ensure seamless service delivery.
- Perform daily audits to identify and prevent potential security issues, ensuring the highest level of customer satisfaction.
- Develop and implement strategies to drive customer engagement and retention, leveraging your expertise in security solutions and customer service.
- Collaborate with internal teams to resolve customer issues and concerns, providing timely and effective solutions.
- Stay up-to-date on industry trends and developments, applying your knowledge to drive business growth and improvement.
- High school diploma or equivalent required; bachelor's degree preferred.
- 2-3 years of experience in security-related projects, with a focus on CCTV, intercom, IDS, and access control systems.
- Advanced knowledge of security systems and technologies, with a strong understanding of customer needs and expectations.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of accuracy and attention to detail.
- A competitive salary range of $43,575 - $87,150, based on experience and qualifications.
- A comprehensive benefits package, including health insurance, 401(k) plan, and paid time off.
- Opportunities for professional growth and development, with a focus on customer service and security solutions.
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