Hotel Operations Manager
1 month ago
We are seeking a highly motivated and experienced Hotel Operations Manager to join our team at The Siegel Group. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest satisfaction, and driving revenue growth.
Key Responsibilities- Manage and supervise hotel staff, including front desk associates, housekeepers, security, and maintenance personnel.
- Recruit, train, and develop team members to maximize their potential and improve overall performance.
- Enforce company standards and policies, ensuring compliance with all regulatory requirements.
- Assist in marketing efforts, maintaining product quality, and verifying available rooms and sales.
- Monitor closing reports, employee productivity, and guest satisfaction, making adjustments as needed to improve performance.
- Verify room cleanliness and readiness, ensuring a high level of quality and attention to detail.
- Schedule necessary maintenance, ensuring the property remains well-maintained and up-to-date.
- Ensure all rent and past dues are paid, making timely collections and addressing any issues that may arise.
- Supervise site employees, including scheduling, discipline, time cards, training, and task assignment.
- Verify guest satisfaction, ensuring great customer service, clean rooms, and timely work orders.
- Participate in weekly and monthly meetings, staying informed and contributing to the success of the hotel.
- Bachelor's degree preferred.
- Minimum 3 years' experience as a property manager.
- Minimum 3 years' experience in a supervisory role.
- Willingness to relocate.
- Legally able to work within State and Federal guidelines.
- Continuous standing and walking throughout the duration of each shift.
- Bending, lifting, and carrying up to 50 pounds.
- Constant face-to-face interactions with customers.
- Ability to multi-task and remain positive in busy working conditions.
- Schedule flexibility, including nights and weekends, as well as on-call availability and possible travel.
- Comply with the brand and Company uniform and hygiene policies.
- Fun, dynamic environment.
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