Hotel Operations Manager

1 month ago


Acworth, Georgia, United States The Siegel Group Full time
Job Summary

We are seeking a highly motivated and experienced Hotel Operations Manager to join our team at The Siegel Group. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest satisfaction, and driving revenue growth.

Key Responsibilities
  • Manage and supervise hotel staff, including front desk associates, housekeepers, security, and maintenance personnel.
  • Recruit, train, and develop team members to maximize their potential and improve overall performance.
  • Enforce company standards and policies, ensuring compliance with all regulatory requirements.
  • Assist in marketing efforts, maintaining product quality, and verifying available rooms and sales.
  • Monitor closing reports, employee productivity, and guest satisfaction, making adjustments as needed to improve performance.
  • Verify room cleanliness and readiness, ensuring a high level of quality and attention to detail.
  • Schedule necessary maintenance, ensuring the property remains well-maintained and up-to-date.
  • Ensure all rent and past dues are paid, making timely collections and addressing any issues that may arise.
  • Supervise site employees, including scheduling, discipline, time cards, training, and task assignment.
  • Verify guest satisfaction, ensuring great customer service, clean rooms, and timely work orders.
  • Participate in weekly and monthly meetings, staying informed and contributing to the success of the hotel.
Requirements
  • Bachelor's degree preferred.
  • Minimum 3 years' experience as a property manager.
  • Minimum 3 years' experience in a supervisory role.
  • Willingness to relocate.
  • Legally able to work within State and Federal guidelines.
Physical Requirements
  • Continuous standing and walking throughout the duration of each shift.
  • Bending, lifting, and carrying up to 50 pounds.
  • Constant face-to-face interactions with customers.
  • Ability to multi-task and remain positive in busy working conditions.
Working Conditions
  • Schedule flexibility, including nights and weekends, as well as on-call availability and possible travel.
  • Comply with the brand and Company uniform and hygiene policies.
  • Fun, dynamic environment.


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