Restaurant Operations Manager

2 months ago


Acworth, Georgia, United States Sahara Management Inc. - McAlister's Deli Full time
Restaurant Shift Leader

The Restaurant Shift Leader plays a crucial role in the success of Sahara Management Inc. - McAlister's Deli by overseeing the daily operations of the restaurant. In the absence of the General Manager and/or Assistant Manager, the Shift Leader is responsible for directing the operation of the restaurant, maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation.

Key Responsibilities:
  • Provide supervision during assigned shifts to ensure a positive guest experience.
  • Manage both front-of-house (FOH) and back-of-house (BOH) shift responsibilities, including scheduling staff to minimize overtime and achieve daily labor controls and cost as assigned by management.
  • Monitor speed of service to ensure a positive guest experience.
  • Handle guest comments and complaints in a professional manner.
  • Supervise daily shifts to ensure McAlister's standards, product quality, and cleanliness are maintained.
  • Assist in the ongoing training of team members, including new hires and existing staff, to ensure McAlister's procedures and processes are followed.
  • Enforce uniform policy and standards.
  • Ensure proper cash handling procedures are followed.
  • Open and close the restaurant in the absence of upper management.
Requirements:
  • High School diploma or equivalent.
  • Minimum of 1 year experience within the food service industry; supervisory experience a plus but not required.
  • Ability to work in a fast-paced, high-energy environment.
  • Ability to spend 90% of working time standing and 10% sitting.
  • Ability to lift and carry loads up to 50 pounds occasionally.


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