Epic Application Analyst Lead
2 weeks ago
The Principal Epic Application Analyst plays a critical role in creating and enhancing applications that meet the needs of end-users and achieve business goals. This position requires identifying opportunities for improvement, making recommendations, and designing and implementing solutions. The successful candidate will work on several high-complexity solutions at a time, providing technical guidance and mentoring to application analyst teams and overseeing the application analysts' aspects of all projects.
Key Responsibilities:
Assist in day-to-day planning, operations, and problem-solving to aid the team in obtaining defined Key Performance Indicators and service levels. Develop the team to ensure consistency in overall productivity and performance. Monitor individual performance and suggest areas for additional professional development as necessary. Organize planning of resources, including allocation and prioritization of workload. Assist in defining work deadlines and coordinate completion of activities. Identify new opportunities for process, system, and staff improvements. Encourage critical problem-solving and independent thinking amongst the team. Operate as a change agent for the team by generating excitement for new initiatives and projects. Provide continual mentorship of staff in areas of technical and professional development. Utilize project management standards and tools to lead IT projects by setting direction, coordinating activities across varied organizational functions, evaluating progress towards objectives, and implementing mitigation plans if progress and/or scope become a risk. Communicate status of projects, optimizations, upgrades between staff, management, and stakeholders as necessary. Participate in application discovery, build, documentation, training, and testing as needed. Conduct periodic auditing of system build and build documentation to ensure consistency of production support. On-call coverage (after business hours and weekends) is sometimes required, on a rotational basis or as needed, if circumstances warrant. Some travel (both locally and overnight) may be required. Remote eligible.
Qualifications:
Bachelor's degree in a related field; 8 years of equivalent experience may be considered in lieu of Bachelor's degree. 5 years working with systems analysis, programming/design, including 4 years within the Epic platform. 7 years of additional relevant experience: application support, implementation, or development experience with applications in a hospital or medical-related industry is required. Comprehensive knowledge of healthcare operations and 3rd-party application/ vendor integration. Demonstrated technical and analytic competency to research and troubleshoot in Epic. Epic certification for the area in which you support (Cadence/Prelude) is required. Cross certification or proficiency in relevant Epic modules preferred. Ongoing maintenance of Epic certification(s) required. Proven ability to effectively liaison between numerous IT and operational parties to address enterprise needs and efficiently move initiatives forward. Knowledge of Epic and IT best practices for the full Epic life cycle, including configuration standards, change control management, build processes, testing, and operations. Coaching and mentoring. Ability to collaborate in a team environment. Able to adapt to rapidly changing environment. Excellent communication skills.
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