Front Desk Representative
2 weeks ago
We are seeking a highly skilled and service-oriented Front Desk Agent to join our team at Holiday Inn Express Grove City (Outlet Center). As the first point of contact for our guests, you will play a critical role in delivering exceptional customer service and ensuring a memorable stay for our valued patrons.
Key Responsibilities:- Implement Hotel Brand Service Culture: Thoroughly understand and embody the hotel brand's service standards, providing a warm and welcoming experience for all guests.
- Efficient Guest Service: Assist guests promptly and professionally with their needs, ensuring a seamless and enjoyable stay.
- Issue Resolution: Effectively address and resolve guest concerns or issues in a timely and satisfactory manner.
- Front Desk Operations: Make hotel reservations, check guests in and out, post charges, and maintain accurate records.
- Program Knowledge: Stay up-to-date on hotel programs, special offers, and travel initiatives to provide guests with personalized recommendations.
- Communication: Serve as a liaison between departments and management, ensuring that guest feedback and concerns are addressed promptly.
- Hotel Safety and Security: Familiarize yourself with hotel safety and emergency procedures, ensuring a secure environment for guests and staff.
- Cash and Credit Procedures: Adhere to all required company cash and credit card procedures to maintain a secure and efficient front desk operation.
- Education: High School diploma or equivalent preferred.
- Customer Service Experience: Previous customer service experience is highly desirable.
- Attention to Detail: Demonstrate strong attention to detail and organizational skills to maintain accurate records and ensure seamless guest service.
- Flexibility: Ability to work various shifts, including evenings, weekends, and holidays, to meet the needs of our guests.
Holiday Inn Express Grove City (Outlet Center) is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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