Front Desk Agent

4 weeks ago

Mercer, United States Holiday Inn Express Grove City (Outlet Center) Full time
Job Summary: We are looking for an attentive, engaging, and service-oriented hotel Front Desk Clerk to join our team. Hotel Front Desk Clerks are the first in-person contact for hotel guests realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Front Desk Clerk is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

Benefits
  • Vacation Pay
  • Holiday Pay
  • Medical and Dental Insurance
  • 401k Retirement Plan
  • Hotel Discounts
Responsibilities
  • Thoroughly understand and implement the hotel brand service culture.
  • Assist hotel guests efficiently, courteously, and professionally at all times.
  • Promptly and effectively deal with hotel guest concerns or issues and see that all are met to the hotel and guest satisfaction in a timely manner.
  • Make hotel reservations, check hotel guests in and out, post guest charges.
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
  • Be a great communicator to various departments and management on guest comments and concerns.
  • Have full knowledge of hotel safety and emergency procedures.
  • Follow all required company cash and credit card procedures.
  • Other duties as assigned.
Qualifications
  • High School diploma or GED preferred
  • Customer service experience preferred
  • Attention to detail
  • Ability and flexibility to work various shifts including evenings, weekends, and holidays


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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