Guest Services Representative

2 months ago


Mercer, Pennsylvania, United States Candlewood Suites Grove City Full time
Position Overview: We are seeking a dedicated, friendly, and customer-focused Front Desk Agent to provide exceptional service to our guests. As the initial point of contact, the Front Desk Agent plays a crucial role in ensuring a positive hospitality experience by addressing both expressed and unexpressed needs of our visitors. The primary duty of this role is to surpass guest expectations, uphold brand service standards, resolve any issues, and maintain clear communication with guests, colleagues, and management.

Benefits
  • Paid Vacation
  • Paid Holidays
  • Health and Dental Coverage
  • 401k Retirement Savings Plan
  • Discounted Hotel Rates
Key Responsibilities
  • Comprehensively understand and embody the hotel brand's service culture.
  • Assist guests with efficiency, courtesy, and professionalism at all times.
  • Address and resolve guest concerns or issues promptly to ensure satisfaction.
  • Manage hotel reservations, check guests in and out, and process guest charges.
  • Stay informed about the hotel brand and its various programs (travel incentives, special promotions).
  • Communicate effectively with different departments and management regarding guest feedback and concerns.
  • Possess thorough knowledge of hotel safety and emergency protocols.
  • Adhere to all company cash handling and credit card policies.
  • Perform additional duties as required.
Qualifications
  • High School diploma or equivalent preferred
  • Experience in customer service preferred
  • Strong attention to detail
  • Willingness and flexibility to work various shifts, including evenings, weekends, and holidays
We are committed to creating a diverse environment and are proud to be an equal opportunity employer, prohibiting discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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