Guest Services Representative
2 months ago
Benefits
- Paid Vacation
- Paid Holidays
- Health and Dental Coverage
- 401k Retirement Savings Plan
- Discounted Hotel Rates
- Comprehensively understand and embody the hotel brand's service culture.
- Assist guests with efficiency, courtesy, and professionalism at all times.
- Address and resolve guest concerns or issues promptly to ensure satisfaction.
- Manage hotel reservations, check guests in and out, and process guest charges.
- Stay informed about the hotel brand and its various programs (travel incentives, special promotions).
- Communicate effectively with different departments and management regarding guest feedback and concerns.
- Possess thorough knowledge of hotel safety and emergency protocols.
- Adhere to all company cash handling and credit card policies.
- Perform additional duties as required.
- High School diploma or equivalent preferred
- Experience in customer service preferred
- Strong attention to detail
- Willingness and flexibility to work various shifts, including evenings, weekends, and holidays
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