Checkout Operations Specialist
4 weeks ago
Job Summary:
The Checkout Coach SP is responsible for ensuring a seamless customer experience at our checkout lanes. This role involves supervising checkout cashiers, assisting with checkouts, and resolving customer issues in a timely and professional manner.
Key Responsibilities:
- Supervise and assist checkout cashiers in providing excellent customer service
- Resolve customer complaints and issues in a fair and efficient manner
- Perform special store-level projects as assigned by the assistant store manager of customer experience
- Model exceptional customer service behavior for all team members
- Perform other duties as requested by management related to front-end operations, customer service, team members, cash control, productivity, shrink, and food safety
Requirements:
- Ability to work a minimum of 8-hour shifts or more depending on business needs
- Ability to lift and carry up to 50 pounds
- Ability to stand for 55% of the workday
- Ability to work in a fast-paced environment with frequent customer interactions
About The GIANT:
The GIANT is a leading grocery retailer committed to providing excellent customer service and quality products. We value our employees and offer opportunities for growth and development.
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