Checkout Operations Specialist

4 weeks ago


Philadelphia, Pennsylvania, United States The GIANT Full time

Job Summary:

The Checkout Coach SP is responsible for ensuring a seamless customer experience at our checkout lanes. This role involves supervising checkout cashiers, assisting with checkouts, and resolving customer issues in a timely and professional manner.

Key Responsibilities:

  • Supervise and assist checkout cashiers in providing excellent customer service
  • Resolve customer complaints and issues in a fair and efficient manner
  • Perform special store-level projects as assigned by the assistant store manager of customer experience
  • Model exceptional customer service behavior for all team members
  • Perform other duties as requested by management related to front-end operations, customer service, team members, cash control, productivity, shrink, and food safety

Requirements:

  • Ability to work a minimum of 8-hour shifts or more depending on business needs
  • Ability to lift and carry up to 50 pounds
  • Ability to stand for 55% of the workday
  • Ability to work in a fast-paced environment with frequent customer interactions

About The GIANT:

The GIANT is a leading grocery retailer committed to providing excellent customer service and quality products. We value our employees and offer opportunities for growth and development.



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