Insurance Customer Service Representative

4 weeks ago


Frisco, Texas, United States State Farm Insurance Full time
Job Title: Account Associate

At State Farm Insurance, we're looking for a skilled and customer-focused individual to join our team as an Account Associate. In this role, you'll play a vital part in providing exceptional service to our customers, ensuring their insurance needs are met with accuracy and timeliness.

Key Responsibilities:
  • Process policy changes and updates in our system with precision and efficiency.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims, providing clear and concise information.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain accurate and up-to-date customer records, ensuring seamless communication and service delivery.
  • Stay informed about insurance products and industry trends to effectively assist customers and provide expert advice.
  • Adhere to company policies and procedures, ensuring compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company, demonstrating a commitment to excellence.

We're looking for a team player who is passionate about delivering exceptional customer service and has a strong work ethic. If you're a motivated and detail-oriented individual who is eager to learn and grow with our company, we encourage you to apply for this exciting opportunity.



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