HVAC Service Manager

3 days ago

Boston, Massachusetts, United States Gpac Full time
Lead HVAC Service Manager

We are seeking a seasoned HVAC Service Manager to oversee the daily operations of our service department. As a key member of our team, you will be responsible for managing a team of service technicians, ensuring customer satisfaction, and maintaining service quality.

Key Responsibilities:
  • Manage and lead a team of HVAC service technicians to ensure efficient and effective service delivery.
  • Monitor and manage service calls, work orders, and technician schedules to optimize productivity and customer satisfaction.
  • Develop and manage the service department budget to ensure financial targets are met.
  • Implement cost-control measures and strategies to achieve financial targets.
  • Monitor job progress, provide technical support, and ensure high-quality service delivery.
  • Develop and maintain strong relationships with clients to ensure customer satisfaction.
  • Conduct regular performance evaluations and provide training and development for service technicians.
  • Oversee inventory management, ensuring adequate stock of parts and equipment.
  • Handle customer inquiries, complaints, and service requests in a timely and professional manner.
  • Implement strategies to enhance customer satisfaction.
  • Implement and maintain service policies, procedures, and best practices.
  • Prepare and present regular reports on service department performance.
  • Address and rectify any quality or performance issues.
Requirements:
  • Minimum of five years of experience in residential and light commercial HVAC service, with at least two years in a managerial role.
  • Strong technical knowledge of commercial HVAC systems.
  • Solid understanding of financial management and budgeting.
  • Excellent customer service and communication skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficient in using service management software and other relevant tools.
  • HVAC certification is preferred.
  • Ability to analyze data and implement strategic improvements.
  • Familiarity with safety regulations and compliance standards.
  • Proficient in using service management software and tools.
  • Willingness to work flexible hours, including evenings and weekends as needed.
  • Valid driver's license and clean driving record pursuant to company policy.
What We Offer:
  • Competitive salary based on experience.
  • 401(k) plan with generous matching.
  • Dental and vision insurance for you and your family.
  • Health insurance coverage.
  • Paid time off to relax, recharge, and spend time with loved ones.

GPAC is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused, and realize that our value is in our ability to deliver the right solutions at the right time.

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