Relationship Builder

5 days ago


Rapid City, South Dakota, United States Sonic Powersports Full time
About the Role

We are looking for a Relationship Builder to join our Sonic Powersports team. As a key member of our customer service team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and exceeding their expectations.

Estimated Salary: $45,000 - $60,000 per year

This role involves working closely with multiple departments to deliver an 'over-the-top' experience to our customers. You will be the primary owner of customer-company communications, addressing and resolving any customer concerns in a timely and professional manner.

Key Responsibilities:

  • Provide a warm welcome to customers, setting clear expectations for their visit.
  • Ensure customers are greeted immediately, in a courteous and friendly manner.
  • Answer and return all customer phone calls and emails promptly.
  • Coordinate effectively with sales and service departments to facilitate seamless customer experiences.

Requirements:

  • Strong communication and customer service skills.
  • Ability to take ownership of tasks and see them through to completion.
  • Experience in coordinating across multiple departments to achieve a common goal.
  • A positive and proactive approach to problem-solving and customer relations.


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