Seasonal Membership Experience Coordinator
5 days ago
We are seeking a highly motivated and customer-focused Seasonal Membership Experience Coordinator to join our team at AEG. As a key member of our membership experience team, you will be responsible for providing exceptional service to our season ticket members.
About the RoleIn this role, you will be the main point of contact for assigned account holders, developing relationships and creating memorable fan experiences through personalized support and information. You will implement and execute touch point plans, assist with renewal processes, and identify upsell opportunities. Your attention to detail and organizational skills will ensure seamless execution of events, including pre-season parties, batting practices, holiday events, movie nights, networking events, watch parties, and trips.
You will also communicate membership information, updates, and reminders to all members, as well as handle suite catering orders for Comets games. This role requires excellent interpersonal, communication, and customer service skills, with a strong analytical and problem-solving ability to function well in a fast-paced environment.
Key Responsibilities- Develop relationships with season ticket members and provide personalized support and information.
- Implement and execute touch point plans designed for the membership experience team.
- Assist with renewal process for members and identify upsell opportunities.
- Achieve personal sales goals through relationship building, upselling, cross-selling, and referrals.
- Handle suite catering orders for Comets games.
- Previous sales experience required.
- Excellent interpersonal, communication, and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
$45,000 - $60,000 per year, depending on experience.
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