Program Technician II

1 month ago


Sacramento, California, United States Department of Toxic Substances Control Full time
Job Summary

We are seeking a highly organized and detail-oriented Program Technician II to join our team at the Department of Toxic Substances Control. As a key member of our team, you will provide sensitive and detailed program information and direction to the public, employees, and other public jurisdictions regarding the review and processing of hazardous waste manifests.

Key Responsibilities
  • Provide information to callers regarding administrative and statutory requirements for obtaining permanent or temporary California Environmental Protection Agency Identification (EPA ID) numbers.
  • Process EPA ID number applications received from generators, transporters, and/or disposal facilities applying for issuance, reactivation, inactivation, or updating information on an EPA ID number.
  • Review and verify forms for completeness, accuracy, appropriateness, and ensure compliance with state law and DTSC policies.
  • Contact applicants to correct data omissions and/or inaccuracies on the forms.
Desirable Qualifications
  • Intermediate Microsoft Office Suites skills (Microsoft Word, Excel, and Outlook).
  • Experience in a call center and/or with customer service, phone or in-person support.
  • Highly organized.
  • Attention to detail.
  • Experience with web-based applications.
  • Experience with licensing or application processing.
  • Experience with writing professional correspondences (emails, memos, business letters, etc.).
  • Clerical Skills/Support (Data entry, sorting and filing documents, processing mail, and maintaining office records).
  • Experience explaining and/or applying laws, rules, and regulations.
  • Experience displaying an advanced ability to multi-task in a fast-paced environment.
  • Leadership experience.
Working Conditions

This is a full-time position with a regular schedule. The selected candidate will be required to work in a fast-paced environment and may be required to work overtime as needed.

Benefits

The State of California offers a comprehensive benefits package to its employees, including health, dental, and vision insurance, retirement plans, and paid time off.


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