Clinical Team Supervisor

2 weeks ago

SaintJeandeLuz, Nouvelle-Aquitaine, United States Epiphany Dermatology Full time
Job Overview

Are you seeking a remarkable chance to be part of a vibrant and rapidly expanding dermatology services organization? Epiphany Dermatology is dedicated to enhancing access to dermatological care and delivering outstanding patient service in areas that need it most.

We are in search of a dedicated and service-oriented individual to take on the role of **Team Leader** as we strive to fulfill this mission. Our organization has experienced significant growth, expanding from a single location to nearly 100 clinics nationwide since our inception.

Our workforce is fundamental to our achievements, and we take pride in offering our eligible employees excellent benefits, including many at no cost, perks such as complimentary skincare products, generous leave policies, opportunities for professional advancement, and the chance to be part of a purpose-driven organization committed to elevating patient care.

We are eager to welcome individuals who share our passion for patient care and invest substantial time and resources in the development of our employees, as we believe that being part of the Epiphany team represents a significant career opportunity.

Key Responsibilities:
  • Provide coaching to clinic staff to ensure they deliver consistent, empathetic, and customer-focused responses to patient needs throughout their experience.
  • Play an integral role in the training and onboarding of new team members.
  • Familiarize yourself with company processes and procedures, establishing standards for their implementation within the clinic.
  • Conduct regular one-on-one meetings to provide coaching on customer service, attendance, and performance, escalating complex employee relations issues to Regional Leadership and HR as necessary.
  • Ensure adherence to patient experience best practices by all team members.
  • Maintain a positive and proactive attitude to foster trustworthy relationships across all organizational levels, enhancing morale, productivity, and retention.
  • Effectively manage patient scheduling to optimize access to care and provider utilization.
  • Review and approve staff timecards to ensure accuracy in reported hours.
  • Assist clinic staff in addressing and resolving patient and family complaints, escalating unresolved issues to Regional Leadership.
  • Ensure that necessary supplies are adequately stocked and kept out of patient view.
  • Consistently exemplify Epiphany's Core Values, contributing to a collaborative team culture.
  • Maintain reliable attendance to support team objectives and meet patient and business needs, adjusting availability as required.
  • Ensure compliance with standards for safeguarding patient information and financial data, maintaining confidentiality and security.
  • Adhere to OSHA workplace safety regulations.
  • Perform other duties as assigned.
Qualifications:
  • A minimum of one year of experience in a customer service role within the healthcare sector.
  • High school diploma or equivalent is required.
  • Previous experience as a Medical Assistant or in nursing is preferred but not mandatory. Commitment to ongoing Medical Assistant training is essential.
  • Familiarity with EMA by Modernizing Medicine is advantageous but not required.
  • Basic proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Completion of designated training programs within the first month of employment.
  • Participation in a leadership development program within the first year of employment.
Work Environment:

The role is set in a medical office and may involve exposure to communicable diseases, bloodborne pathogens, and other health-related risks. Daily responsibilities may include standing, walking, sitting, bending, and lifting items up to 30 lbs.

Benefits:

We provide comprehensive benefits, including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. Additional benefits include vision, dental, and supplemental insurance options, a 401k plan with company matching, employee discounts, HSA and FSA options, tuition assistance, and certification reimbursement.

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