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Clinical Team Supervisor
2 months ago
Are you ready to take on a pivotal role in a thriving dermatology services organization? At Epiphany Dermatology, we are dedicated to enhancing access to dermatological care and delivering outstanding patient experiences in areas that need it most.
We seek a dedicated and service-focused individual to step into the role of Team Leader. As our organization expands its footprint across the nation, your contributions will be vital in helping us achieve our ambitious goals.
Our workforce is integral to our success, and we take pride in offering our employees exceptional benefits, including many at no cost, complimentary skincare products, generous leave policies, opportunities for professional growth, and the chance to be part of a mission-driven company committed to elevating patient care.
We are enthusiastic about welcoming individuals who share our passion for patient care and are committed to personal and professional development. Being part of the Epiphany team represents a significant career opportunity.
Key ResponsibilitiesThe Team Leader position is designed for those looking to develop their leadership skills while preparing for advancement into a supervisory role. This position typically lasts between 12 to 24 months, allowing for thorough professional growth.
- Guide clinic personnel to ensure they provide empathetic and customer-focused responses to patient needs throughout their journey.
- Actively participate in the training and onboarding of new staff members.
- Familiarize yourself with company protocols and establish standards for their implementation within the clinic.
- Conduct regular coaching sessions with clinic staff regarding customer service, attendance, and performance metrics.
- Ensure adherence to best practices for patient experience among all team members.
- Maintain a positive and proactive attitude to foster strong relationships across all organizational levels, enhancing morale and productivity.
- Manage patient scheduling effectively to optimize access to care and provider utilization.
- Review and approve staff timecards for accuracy.
- Assist clinic staff in addressing and resolving patient and family concerns, escalating issues as necessary.
- Ensure that necessary supplies are available and appropriately stored.
- Consistently embody Epiphany's Core Values, contributing to a collaborative and team-oriented culture.
- Maintain reliable attendance to support team objectives and patient needs, adjusting availability as required.
- Ensure compliance with standards for safeguarding patient information and maintaining confidentiality.
- Adhere to workplace safety regulations.
- Perform additional duties as assigned.
- A minimum of one year of experience in a customer service role within a healthcare setting.
- High school diploma or equivalent is required.
- Experience as a Medical Assistant or in nursing is preferred but not mandatory.
- Familiarity with EMA by Modernizing Medicine is advantageous but not essential.
- Basic proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Completion of designated training programs within the first month of employment.
- Participation in leadership development programs within the first year of employment.
This role operates within a medical office and may involve exposure to various health-related environments. Daily responsibilities may include standing, walking, sitting, bending, and lifting items up to 30 lbs.
BenefitsWe provide a comprehensive benefits package that includes medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. Additional offerings include vision and dental insurance options, a 401k plan with company matching, employee discounts, and tuition assistance.