Customer Success Project Manager
2 weeks ago
At Autonomize AI, we're revolutionizing healthcare with cutting-edge AI technologies. We're seeking a seasoned Customer Success Project Manager to lead and execute strategic transformation projects with our customers, including health plans and healthcare providers.
Key Responsibilities:
- Lead high-impact transformation projects with customers, ensuring alignment with their goals and Autonomize AI's offerings.
- Serve as the primary point of contact for customer stakeholders, ensuring exceptional communication and relationship management.
- Develop and manage detailed project plans, timelines, and deliverables, while proactively identifying risks and implementing mitigation strategies.
- Collaborate with cross-functional teams to ensure successful project execution and integration.
- Present project updates, progress reports, and insights to customers and internal stakeholders, maintaining a high standard of professionalism.
- Ensure projects meet key milestones and are aligned with both customer expectations and organizational goals.
- Provide ongoing post-implementation support and ensure long-term success through continuous engagement with the customer.
Qualifications:
- Bachelor's degree in Healthcare Management, Business, or a related field. Advanced degree (MBA, MPH) is a plus.
- 8+ years of experience in project management, specifically in health plans, healthcare providers, or other related healthcare organizations.
- Proven track record of leading complex projects in matrixed environments, with a strong focus on healthcare transformation and innovation.
- Exceptional communication skills, both written and verbal, with the ability to present to senior executives and stakeholders.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Expertise in project management tools (e.g., JIRA, Asana, Microsoft Project).
- PMP certification is preferred but not required.
- Ability to travel as needed for client engagements.
Why Autonomize AI?
- Be part of a dynamic, mission-driven team that is transforming healthcare with cutting-edge AI technologies.
- Work on impactful projects that directly improve patient outcomes and healthcare efficiencies.
- Enjoy a collaborative, fast-paced environment where your contributions truly matter.
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