Customer Success Project Manager

2 weeks ago


Texas, United States Autonomize AI Full time
Customer Success Project Manager

At Autonomize AI, we're revolutionizing healthcare with cutting-edge AI technologies. We're seeking a seasoned Customer Success Project Manager to lead and execute strategic transformation projects with our customers, including health plans and healthcare providers.

Key Responsibilities:

  • Lead high-impact transformation projects with customers, ensuring alignment with their goals and Autonomize AI's offerings.
  • Serve as the primary point of contact for customer stakeholders, ensuring exceptional communication and relationship management.
  • Develop and manage detailed project plans, timelines, and deliverables, while proactively identifying risks and implementing mitigation strategies.
  • Collaborate with cross-functional teams to ensure successful project execution and integration.
  • Present project updates, progress reports, and insights to customers and internal stakeholders, maintaining a high standard of professionalism.
  • Ensure projects meet key milestones and are aligned with both customer expectations and organizational goals.
  • Provide ongoing post-implementation support and ensure long-term success through continuous engagement with the customer.

Qualifications:

  • Bachelor's degree in Healthcare Management, Business, or a related field. Advanced degree (MBA, MPH) is a plus.
  • 8+ years of experience in project management, specifically in health plans, healthcare providers, or other related healthcare organizations.
  • Proven track record of leading complex projects in matrixed environments, with a strong focus on healthcare transformation and innovation.
  • Exceptional communication skills, both written and verbal, with the ability to present to senior executives and stakeholders.
  • Strong organizational skills with the ability to manage multiple projects simultaneously.
  • Expertise in project management tools (e.g., JIRA, Asana, Microsoft Project).
  • PMP certification is preferred but not required.
  • Ability to travel as needed for client engagements.

Why Autonomize AI?

  • Be part of a dynamic, mission-driven team that is transforming healthcare with cutting-edge AI technologies.
  • Work on impactful projects that directly improve patient outcomes and healthcare efficiencies.
  • Enjoy a collaborative, fast-paced environment where your contributions truly matter.


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