Customer Service Team Lead
2 weeks ago
We are seeking a highly skilled Customer Service Manager to lead our team of Customer Service Representatives. The successful candidate will have a proven track record of delivering exceptional customer experiences and will be responsible for guiding and directing the team to achieve operational goals.
Key Responsibilities- Lead a team of Customer Service Representatives to achieve operational goals such as accurate order entry, timely response to requests, and meeting quality standards.
- Ensure work is properly distributed and prioritized, creating an even workload across the team.
- Monitor and evaluate individual CSR performance using daily/weekly/monthly reports.
- Hold regular coaching, goal setting, and performance meetings with CSR's to continually improve services.
- Manage customer inventories, including identifying obsolete inventory and managing aged inventory.
- Oversee monthly and quarterly write-down of inventory reserves.
- Manage Secondary Sales and the Trane account, including monitoring buy sheets, controlling inventory, and pricing.
- Bachelor's Degree or equivalent and 5+ years experience in customer service.
- Ever increasing roles in customer service including at least 3 in leadership.
- Ability to lead a team that emphasizes creating the ideal customer experience.
Coilplus Inc offers a dynamic and challenging work environment with opportunities for growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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Customer Service Team Lead
1 month ago
San Antonio, Texas, United States Circle K Stores, Inc. Full timePosition OverviewWe are seeking a dedicated Customer Service Representative to join our dynamic team. This role is essential in ensuring a high level of customer satisfaction and operational excellence.Key ResponsibilitiesProvide exceptional customer service and support to our valued customers.Lead and mentor a team of customer service representatives.Manage...
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Customer Service Team Lead
1 week ago
San Antonio, Texas, United States Bass Pro Shops Full timeBass Pro Shops Team Lead OpportunityWe are seeking a highly motivated and experienced Team Lead to join our team at Bass Pro Shops. As a Team Lead, you will play a key role in supporting the achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.Key Responsibilities:Provide daily direction to associates within the...
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Sales and Customer Service Team Lead
4 weeks ago
San Antonio, Texas, United States Spectrum Full timeAbout the RoleWe are seeking a highly motivated and experienced Retail Store Manager to join our team at Spectrum. As a Retail Store Manager, you will be responsible for leading a team of sales representatives and ensuring the success of our retail stores.Key ResponsibilitiesLead and develop a team of sales representatives to achieve sales targets and exceed...
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Customer Service Team Lead
2 days ago
San Antonio, Texas, United States Wells Fargo Full timeJob SummaryWe are seeking a highly skilled Customer Service Associate Manager to join our team at Wells Fargo. As a key member of our customer service team, you will be responsible for supervising customer service representatives and ensuring timely completion, quality, and compliance in customer service.Key ResponsibilitiesSupervise customer service...
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Customer Service Lead
2 weeks ago
San Antonio, Texas, United States Circle K Full timeLead Customer Service RepresentativeCircle K is seeking a skilled and experienced Lead Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example.Key Responsibilities:Provide prompt and courteous customer service,...
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Customer Service Lead
2 weeks ago
San Antonio, Texas, United States Parkerservices Full timeAbout the Role:We are seeking a highly skilled and experienced Customer Service Lead to join our team at Parkerservices. As a key member of our Customer Service Management Team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of support.Key Responsibilities:Provide world-class...
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Customer Service Lead
3 weeks ago
San Antonio, Texas, United States South Texas Radiology Group Full timeJob Title: Customer Service LeadJob Summary:The Customer Service Lead is responsible for overseeing the daily operations of the Customer Service department at South Texas Radiology Group. This role requires a strong leader who can manage a team, provide excellent customer service, and resolve complex issues in a timely manner.Key Responsibilities:Team...
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Customer Service Lead
1 week ago
San Antonio, Texas, United States Parkerservices Full timeCustomer Service LeadWe are seeking a highly skilled Customer Service Lead to join our team at Parkerservices. As a key member of our Customer Service Management Team, you will be responsible for mentoring, coaching, and advising a team of customer service agents.Key Responsibilities:Be an unwavering customer advocate with a commitment to offering...
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Customer Service Team Lead
2 weeks ago
Texas, United States REVOLVE Full timeAbout REVOLVEREVOLVE is a leading fashion retailer that offers a curated selection of apparel, footwear, accessories, and beauty products to a global audience. Our mission is to provide an exceptional customer experience through innovative marketing, merchandising, and customer service strategies.Job SummaryWe are seeking a highly motivated and experienced...
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Customer Service Lead
1 week ago
San Antonio, Texas, United States South Texas Radiology Group Full timeJob Title: Customer Service LeadJob Summary:The Customer Service Lead is responsible for providing exceptional customer service and support to patients and clients. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:Provide back-up and train employees for...
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Food Service Team Lead
3 weeks ago
San Antonio, Texas, United States Aramark Full timeJob SummaryWe are seeking a highly motivated and organized Food Service Team Lead to join our team at Aramark. As a key member of our food service team, you will be responsible for leading all aspects of food preparation, portioning, and serving our customers. If you have a passion for delivering exceptional customer service and leading a team to success, we...
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Food Service Team Lead
3 weeks ago
San Antonio, Texas, United States Aramark Full timeJob SummaryWe are seeking a highly motivated and organized Food Service Team Lead to join our team at Aramark. As a key member of our food service team, you will be responsible for leading all aspects of food preparation, portioning, and serving our customers. If you have a passion for delivering exceptional customer service and leading a team to success, we...
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Customer Service Lead
3 weeks ago
San Antonio, Texas, United States Circle K Stores, Inc. Full time**About Circle K Stores, Inc.**We are a leading retail company seeking a highly skilled and motivated individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.**Key Responsibilities:**Provide...
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Customer Service Team Lead
6 days ago
Texas, United States REVOLVE Full timeAbout REVOLVEREVOLVE is a next-generation fashion retailer that delivers an engaging customer experience through a curated offering of over 45,000 apparel, footwear, accessories, and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging,...
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Customer Service Team Lead
1 week ago
Texas, United States REVOLVE Full timeAbout REVOLVEREVOLVE is a next-generation fashion retailer that offers a curated selection of apparel, footwear, accessories, and beauty products to Millennial and Generation Z consumers. Our dynamic platform connects a community of millions of consumers, thousands of global fashion influencers, and over 500 emerging, established, and owned brands.We are...
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Lead, Customer Service
2 months ago
San Antonio, United States South Texas Radiology Group Full timeJob Title:Lead, Customer Service RepresentativeDepartment:Customer ServiceLocation: San Antonio, Texas (on site) Reports To:Manager, Customer Service & Payment Processing FLSA Status: Non-exemptSummary of Position: The Lead, Customer Service Representative is responsible for performing duties with the Customer Service department as well as the Payment...
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Customer Service Team Lead
3 weeks ago
San Diego, California, United States LADGOV CORPORATION Full timeJob Title: Customer Service Team LeadJob SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at LADGOV CORPORATION. As a key member of our customer support team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key...
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Customer Service Team Lead- Texas/Idaho
1 week ago
texas, United States REVOLVE Full timeCustomer Service Team Lead- Texas/IdahoMeet REVOLVE: REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear,...
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Customer Service Team Lead
3 weeks ago
Texas, United States REVOLVE Full timeMain Responsibilities:The Customer Service Team Lead will be responsible for training and developing a team of customer service representatives. This includes reviewing email, chat, and phone call communications to ensure that company policies and ideals are upheld.Key Responsibilities:Train and develop a team of customer service representatives.Review...
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Customer Service Team Lead
3 weeks ago
Texas, United States REVOLVE Full timeMain Responsibilities:The Customer Service Team Lead will be responsible for training and developing a team of customer service representatives. This includes reviewing email, chat, and phone call communications to ensure that company policies and ideals are upheld.Key Responsibilities:Train and develop a team of customer service representatives.Review...