Customer Service Team Lead

2 weeks ago


San Antonio Texas, United States Coilplus Inc Full time
Job Summary

We are seeking a highly skilled Customer Service Manager to lead our team of Customer Service Representatives. The successful candidate will have a proven track record of delivering exceptional customer experiences and will be responsible for guiding and directing the team to achieve operational goals.

Key Responsibilities
  • Lead a team of Customer Service Representatives to achieve operational goals such as accurate order entry, timely response to requests, and meeting quality standards.
  • Ensure work is properly distributed and prioritized, creating an even workload across the team.
  • Monitor and evaluate individual CSR performance using daily/weekly/monthly reports.
  • Hold regular coaching, goal setting, and performance meetings with CSR's to continually improve services.
  • Manage customer inventories, including identifying obsolete inventory and managing aged inventory.
  • Oversee monthly and quarterly write-down of inventory reserves.
  • Manage Secondary Sales and the Trane account, including monitoring buy sheets, controlling inventory, and pricing.
Requirements
  • Bachelor's Degree or equivalent and 5+ years experience in customer service.
  • Ever increasing roles in customer service including at least 3 in leadership.
  • Ability to lead a team that emphasizes creating the ideal customer experience.
What We Offer

Coilplus Inc offers a dynamic and challenging work environment with opportunities for growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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