Automotive Service Advisor

6 days ago

Orleans, Massachusetts, United States Group 1 Auto Full time
Join Our Team as a Quality Automotive Service Advisor

We are seeking a highly skilled and customer-focused Quality Automotive Service Advisor to join our team at Ira Toyota of Orleans. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring seamless vehicle maintenance and repair experiences, and driving sales growth through effective communication and relationship-building.

Key Responsibilities:

  • Provide top-notch customer service, addressing customer inquiries and concerns in a professional and courteous manner.
  • Work closely with service technicians to ensure accurate and efficient vehicle repairs, maintaining high-quality standards and meeting customer expectations.
  • Utilize strong communication and interpersonal skills to build strong relationships with customers, colleagues, and management.
  • Meet or exceed sales and customer satisfaction targets, contributing to the growth and success of our dealership.
  • Stay up-to-date with industry developments, product knowledge, and technical skills to provide expert advice and recommendations to customers.

Requirements:

  • Independent shop service advisor experience is a plus.
  • Positive and friendly attitude, with a strong desire to provide an exceptional customer experience.
  • Excellent interpersonal communication skills, with the ability to work effectively with diverse groups.
  • Basic computer skills and proficiency in dealership software.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Valid driver's license and a clean driving record.

What We Offer:

  • A four-day workweek and a great working environment.
  • A competitive salary range of $70,000 - $100,000 per year.
  • Health, dental, and vision insurance, as well as life and disability insurance.
  • A 401(k) plan with company match and paid time off.
  • Employee vehicle purchase program and employee stock purchase plan.
  • Pinnacle Awards Program and a structured, self-paced career path leading to management opportunities.

About Group 1 Automotive:

Group 1 Automotive is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and the United Kingdom. We offer our associates a team environment, great benefits, and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect, now might be the time for you to accelerate your career as part of the best company in automotive retail.

Equal Employment Opportunity:

Group 1 Automotive is an Equal Employment Opportunity employer. All applicants must pass pre-employment testing, including background checks, MVR, and drug testing, to qualify for employment.

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