Patient Financial Representative
3 days ago
Job Summary:
The Patient Financial Representative will play a vital role in the Revenue Cycle division of Christus Health, ensuring that all processes are performed in a timely and efficient manner. This position is responsible for supporting account resolution and reconciliation of outstanding balances for Christus Health patient accounts.
Key Responsibilities:
- Meet expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
- Perform Revenue Cycle functions in a manner that meets or exceeds Christus Health key performance metrics.
- Ensure PFS departmental quality and productivity standards are met.
- Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution.
- Manage and maintain patient and payor information to facilitate account resolution.
- Respond to all types of account inquiries through written, verbal or electronic correspondence.
- Develop and maintain working knowledge of all functions within the Revenue Cycle.
- Meet or exceed customer expectations and requirements, and gain customer trust and respect.
- Compliant with all Christus Health, payer, and government regulations.
- Appropriately document patient accounting host system or other systems utilized by PFS in accordance with policy and procedures.
- Provide continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience.
Requirements:
- HS Diploma or equivalent years of experience required.
- Post HS education preferred.
- 1-3 years of experience preferred.
- General hospital A/R accounts knowledge is preferred.
- College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
Work Schedule:
TBD
Work Type:
Full Time
EEO is the law -
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