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Patient Financial Representative
2 months ago
Job Summary:
The Patient Financial Representative will play a vital role in supporting the Revenue Cycle division of Christus Health. This individual will be responsible for ensuring that all processes are performed in a timely and efficient manner, with a focus on account resolution and reconciliation of outstanding balances for patient accounts. The successful candidate will work in a cooperative team environment to provide value to internal and external customers, adhering to the highest standards of ethical and moral conduct.
Key Responsibilities:
- Perform Revenue Cycle functions to meet or exceed Christus Health key performance metrics.
- Ensure PFS departmental quality and productivity standards are met.
- Manage and maintain patient and payor information to facilitate account resolution.
- Respond to all types of account inquiries through written, verbal, or electronic correspondence.
- Develop and maintain working knowledge of all functions within the Revenue Cycle.
- Meet or exceed customer expectations and requirements, and gain customer trust and respect.
- Compliant with all Christus Health, payer, and government regulations.
- Appropriately document patient accounting host system or other systems utilized by PFS in accordance with policy and procedures.
- Provide continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience.
Requirements:
- HS Diploma or equivalent years of experience required.
- Post HS education preferred.
- 1-3 years of experience preferred.
- General hospital A/R account knowledge is preferred.
- College education, previous Insurance Company claims experience and/or healthcare billing trade school education may be considered in lieu of formal hospital experience.
Work Schedule:
TBD
Work Type:
Full Time
