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Patient Financial Services Representative

2 months ago


Tyler, Texas, United States Christus Health Full time
Job Summary

The Patient Financial Representative is a key member of the Revenue Cycle team at Christus Health, responsible for supporting the resolution of outstanding patient accounts. This role requires strong communication and organizational skills, with a focus on delivering exceptional customer service and ensuring timely and efficient processing of financial transactions.

Key Responsibilities
  • Account Resolution: Collaborate with internal stakeholders to resolve patient account inquiries, ensuring accurate and timely resolution of outstanding balances.
  • Revenue Cycle Functions: Perform various revenue cycle functions, including cash posting, customer service, and assembly, to meet or exceed key performance metrics.
  • Communication and Documentation: Provide professional and effective written and verbal communication with internal and external customers, and maintain accurate documentation of patient and payor information.
  • Quality and Productivity: Ensure departmental quality and productivity standards are met, and identify opportunities for process improvements.
  • Regulatory Compliance: Comply with all relevant regulations, including CHRISTUS Health, payer, and government requirements.
Requirements
  • Education: High School Diploma or equivalent required; post-high school education preferred.
  • Experience: 1-3 years of experience in a healthcare or financial services environment preferred.
  • Skills: Strong communication and organizational skills, with a focus on delivering exceptional customer service and ensuring timely and efficient processing of financial transactions.