Patient Financial Representative

6 hours ago


Tyler, Texas, United States Christus Health Full time

Job Summary:

The Patient Financial Representative will play a vital role in supporting the Revenue Cycle division of Christus Health. This individual will be responsible for ensuring that all processes are performed in a timely and efficient manner, with a primary focus on account resolution and reconciliation of outstanding balances for Christus Health patient accounts.

Key Responsibilities:

  • Perform Revenue Cycle functions in a manner that meets or exceeds Christus Health key performance metrics.
  • Ensure PFS departmental quality and productivity standards are met.
  • Responsible for professional and effective written and verbal communication with both internal and external customers to resolve outstanding questions for account resolution.
  • Manage and maintain patient and payor information to facilitate account resolution.
  • Respond to all types of account inquiries through written, verbal, or electronic correspondence.
  • Develop and maintain working knowledge of all functions within the Revenue Cycle.
  • Meet or exceed customer expectations and requirements, and gain customer trust and respect.
  • Compliant with all Christus Health, payer, and government regulations.
  • Appropriately document patient accounting host system or other systems utilized by PFS in accordance with policy and procedures.
  • Provide continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience.

Requirements:

  • HS Diploma or equivalent years of experience required.
  • Post HS education preferred.
  • 1-3 years of experience preferred.
  • General hospital A/R account knowledge is preferred.
  • College education, previous Insurance Company claims experience and/or healthcare billing trade school education may be considered in lieu of formal hospital experience.

Work Schedule:

TBD

Work Type:

Full Time



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