Operations Lead

4 weeks ago


Chicago, Illinois, United States Starbucks Full time
Job Summary and Mission

This role contributes to Starbucks success of the Roastery & Reserve Store by assisting the store managers, associate managers, and/or specialists in executing store operations and functions during scheduled shifts. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Key Responsibilities

Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team
Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Roastery & Reserve experience during each shift
Assists with new partner training
Contributes to positive team environment
Delivers legendary service to all customers
Develops positive working relationships with shift team
Executes operational assignments during scheduled shifts. Leverages functional systems consistently to support delivery of Roastery & Reserve Experience
Follows Roastery & Reserve operational policies and procedures, including those for cash handling, safety, and security
Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand policies and standards
Maintains regular and consistent attendance and punctuality
Storytelling and communication of the Princi brand, food, and culture

Basic Qualifications

Customer service experience in retail and/or restaurant environment
Available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays
Ability to carry 35lb on a consistent basis
Identify, train, and model adherence to health and safety standards at all times

Benefits

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at hours based on a 40-hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement.
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