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Operations Lead, Baker

1 month ago

Chicago, Illinois, United States Starbucks Full time

Job Summary and Mission

This role contributes to Starbucks success of the Roastery & Reserve Store by assisting the store managers, associate managers, and/or specialists in executing store operations and functions during scheduled shifts.

Operations leads are committed to operational excellence through the delivery of high-quality products and service, working cohesively with the greater team to ensure delivery of the Roastery & Reserve Experience. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Responsibilities and Essential Job Functions

  • Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Roastery & Reserve experience during each shift.
  • Assists with new partner training.
  • Contributes to a positive team environment.
  • Delivers legendary service to all customers.
  • Develops positive working relationships with shift team.
  • Executes operational assignments during scheduled shifts.
  • Leverages functional systems consistently to support delivery of Roastery & Reserve Experience.
  • Follows Roastery & Reserve operational policies and procedures, including those for cash handling, safety, and security.
  • Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand policies and standards.
  • Maintains regular and consistent attendance and punctuality.
  • Storytelling and communication of the Princi brand, food, and culture.

Basic Qualifications

  • Customer service experience in retail and/or restaurant environment.
  • Available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
  • Ability to carry 35 pounds on a consistent basis.
  • Identify, train, and model adherence to health and safety standards at all times.

Benefits

As a Starbucks partner, you and your family will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.

Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at hours based on a 40-hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays.

Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.

Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.

You will also have access to backup care and DACA reimbursement.

Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to, providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.

For additional information regarding partner perks and more detailed information regarding benefits, go to https://www.starbucks.com/careers/benefits.

Starbucks is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences.

We believe that enables us to better meet our mission and values while serving customers throughout our global communities.

People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.

Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us.