Operations Lead, Baker

1 week ago


Chicago, Illinois, United States Starbucks Full time
Job Summary:

This role contributes to the success of the Roastery & Reserve Store by assisting store managers, associate managers, and/or specialists in executing store operations and functions during scheduled shifts.

Key Responsibilities:

Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.

Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the team.

Anticipates customer and store needs by constantly evaluating the environment and customers for cues. Communicates information to the manager so that the team can respond as necessary to create the Roastery & Reserve experience during each shift.

Assists with new partner training.

Contributes to a positive team environment.

Delivers legendary service to all customers.

Develops positive working relationships with shift team members.

Executes operational assignments during scheduled shifts. Leverages functional systems consistently to support the delivery of the Roastery & Reserve Experience.

Follows Roastery & Reserve operational policies and procedures, including those for cash handling, safety, and security.

Manages the service of alcohol according to all state and federal laws and regulations, as well as company and brand policies and standards.

Maintains regular and consistent attendance and punctuality.

Storytelling and communication of the Princi brand, food, and culture.

Requirements:

Customer service experience in retail and/or restaurant environment.

Available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.

Ability to carry 35 pounds on a consistent basis.

Identify, train, and model adherence to health and safety standards at all times.

Benefits:

Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.

Short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation, sick time, and additional pay if working on one of eight observed holidays.

Participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.

100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.

Backup care and DACA reimbursement.

Compliance with applicable state and local laws regarding employee leave benefits, including the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

Starbucks is an Equal Opportunity Employer and is committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.

Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us.
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