Senior Generator Technician

4 weeks ago

Sacramento, California, United States National Power, LLC Full time
Job Summary

This is a senior-level position responsible for overseeing the service operations for a single National Power customer in the broadband industry. The successful candidate will be responsible for supervising a team of service technicians, performing PM services, and emergency maintenance, as well as providing technical support and training to the team.

Key Responsibilities
  • Supervise and direct the work of assigned service technicians.
  • Perform PM services and emergency maintenance.
  • Provide technical support and training to the team.
  • Evaluate the performance of assigned service technicians and recommend training enhancements.
  • Coach and provide feedback to assigned technicians.
  • Work with the Broadband Service Director to resolve employee performance or behavioral issues.
  • Participate in the recruiting and hiring of field service technicians.
  • Provide field service and emergency response to critical customers.
  • Startup, troubleshoot, repair, and maintain power generation equipment as necessary.
  • Support the planning and quoting of complex service projects.
  • Assist the Service Manager in the administration of the Generac warranty process.
  • Advise the service operations team on the time and materials needed to perform various levels of service on generators and related equipment.
  • Make pre-startup site visits to advise and assist installing contractors.
  • Work with the Technical Service Manager to execute the quality control program for National Power.
  • Measure, review, and maintain superior customer satisfaction levels.
  • Resolve customer concerns as necessary.
  • Implement quality procedures in conjunction with the Service Director.
  • Drive and promote continuous improvement of field operations.
  • Provide support for after-hours emergency requests as needed.
Requirements
  • High school diploma or GED preferred.
  • Generac Master Technician certification and training certification required.
  • High level of expertise and experience with switchgear.
  • Positive attitude and strong customer service skills required.
  • Ability to manage a team of technicians.
  • Fluency in written and spoken English.
  • Ability to read and interpret documents such as safety rules and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Intermediate knowledge of Microsoft Office applications.
  • Strong organizational, computer, and communication skills.
Benefits
  • Competitive pay depending on previous experience and current certifications.
  • Three weeks of paid vacation after 90 days.
  • Up to 9 paid company holidays.
  • Paid sick time.
  • Company-paid Life Insurance ($75,000).
  • Company-paid Short-term and Long-term Disability Insurance.
  • Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
  • 401(k) retirement savings plan with company matching.
  • Health Savings Account (HSA).
  • Flexible Spending Accounts (FSA).
Work Environment
  • The technician may be required to work in various weather conditions.
  • Frequently work near moving mechanical parts.
Additional Information
  • Criminal background check, pre-employment drug screen, and MVR required.
  • Must be able to pass a Department of Transportation physical examination.
  • This is a remote position and will require the employee to work from home.

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