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Solution Consultant

2 months ago

Miami, United States ServiceNow Full time
About the Role

We are seeking a highly skilled Solution Consultant to join our team at ServiceNow. As a key member of our Solution Consulting team, you will play a critical role in supporting the Employee Experience, Customer Workflow, and ITX Solution Sales teams.

Key Responsibilities
  • Support product sales as a technical and domain expert of a client-facing sales team
  • Lead discovery workshops to determine customers' challenges and provide product demonstrations to align our solution with customer needs
  • Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues
  • Guide strategic programs in top accounts, including customer journey sessions for roadmap and outcome agreement
  • Provide feedback to product management about product enhancements that can address customer needs and guide additional value
  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
  • Stay current on competitive analysis and market differentiation
  • Support marketing events, including executive briefings, conferences, user groups, and trade shows
Requirements
  • 5+ years of pre-sales solution consulting or sales engineering experience
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
  • Willingness to travel
About ServiceNow

ServiceNow is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.

We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.