Policy Specialist

2 days ago

Stanford, California, United States Trust and Safety Laboratory, Inc. Full time
About TrustLab

TrustLab is a fast-growing startup that uses software engineering, ML, and data science to tackle online misinformation, hate speech, child endangerment, and extreme violence. We're a team of ex-Google, TikTok, and Reddit executives who are passionate about making the internet a safer and healthier place for everyone.

About the Role

We're seeking a highly skilled Policy Specialist to join our team. As a Policy Specialist, you'll be responsible for crafting policies and operational guidelines to support our content moderation efforts. You'll work closely with our Product, Engineering, Policy, and Operations teams to develop and implement policies and processes that help protect our platform users.

Responsibilities
  • Perform audits and needs assessments of existing policies to identify gaps and limitations.
  • Draft policies based on extensive research, including examples of inappropriate content, gray literature, legal journals, academic articles, and contributions from civil society.
  • Collaborate with partner teams to turn policies into operational guidelines and ensure cross-functional alignment.
  • Develop policy training materials and deliver policy training to content moderators.
  • Support quality assurance programs by reviewing policy enforcement for compliance, accuracy, and room for improvement.
  • Collect and analyze key metrics such as incoming volumes, action rates, SLAs, quality rates, prevalence, and other critical metrics as needed.
Requirements
  • Bachelor's degree in a related field such as Philosophy, Political Science, Public Policy, etc.
  • Experience developing content policies and operational guidelines for digital platforms.
  • Strong analytical and problem-solving abilities, with a data-driven mindset to drive decision-making and continuous improvement.
  • Strong knowledge of online platforms, content moderation, user behavior analysis, and regulatory compliance.
  • Familiarity with industry standards, best practices, and emerging trends in Trust & Safety.
  • Experience training vendor teams and improving SLAs and KPIs with content moderation service providers.
  • Ability to thrive in a fast-paced, dynamic environment, with a love of building policies and procedures from the ground up.
What We Offer
  • Competitive total compensation package with stock options at a rapidly growing Series A, VC-backed startup.
  • Comprehensive health insurance packages.
  • Remote-first work environment with the ability to work anywhere or co-locate with our Palo Alto team.
  • Work from home office support to create the perfect at-home setup.
  • Individual wellness stipend.
  • Professional development opportunities.
  • Influence new product direction from idea to commercialization.
  • Help develop critical tech to solve one of the 21st century's trickiest societal problems.

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