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Customer Service Representative

2 months ago

Astoria, New York, United States Matthew Ferraro - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and financial services products.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, responding to their inquiries and concerns in a timely and professional manner.
  • Product Education: Use a customer-focused, needs-based review process to educate customers about our insurance and financial services options, identifying their needs and providing personalized solutions.
  • Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and market our products and services to customers, ensuring a high level of customer satisfaction.
Benefits
  • Competitive Compensation: Earn hourly pay plus commission/bonus, providing a competitive income and opportunities for growth.
  • Paid Time Off: Enjoy paid vacation and personal/sick days, allowing you to recharge and maintain a healthy work-life balance.
  • Flexible Hours: Work in a flexible environment that accommodates your needs, providing a better work-life balance.
  • Growth Opportunities: Develop your skills and advance within our agency, taking on new challenges and responsibilities.
Requirements
  • Marketing and Sales Skills: Demonstrate an interest in marketing and selling insurance and financial services products based on customer needs.
  • Excellent Communication Skills: Possess excellent written, verbal, and listening communication skills, ensuring effective communication with customers and colleagues.
  • People-Oriented: Be a people-oriented individual who is passionate about working with customers and colleagues.
  • Detail-Oriented: Demonstrate attention to detail, ensuring accuracy and precision in all aspects of your work.
  • Proactive Problem-Solving: Show a proactive approach to problem-solving, identifying and resolving customer concerns in a timely and professional manner.
  • Computer Skills: Be able to learn and utilize computer functions to efficiently manage customer relationships and sales activities.
  • Team Player: Demonstrate the ability to work effectively in a team environment, collaborating with colleagues to achieve shared goals.