Loyalty Operations Specialist

3 weeks ago


Chandler, Arizona, United States Bashas' Full time
Job Summary

The Loyalty Operations Specialist is responsible for ensuring the quality and execution of marketing offers across multiple brands within the Bashas' portfolio. This role addresses routine and moderately complex system issues from input to store execution, including liaising with third-party partners to ensure proper execution of loyalty programs.

Key Responsibilities
  • Perform quality assurance on files incoming from internal and external teams, working with IT to validate campaign loads and verifying offer functionality in test environments.
  • Act as liaison to Category Managers and vendor partners on product selection, offer quality, and execution timelines, maintaining offer calendars and communicating deadlines to the team.
  • Build and maintain non-automated marketing offers for ad-hoc promotions, including holiday promotions, local campaigns, store contests, and team member rewards.
  • Support database quality through auditing, data enrichment, and scoring, resolving identified issues with business stakeholders.
  • Gather information on problems identified by the Loyalty Program Operations Manager or Brand Manager, assisting with customer inquiries and validating database fields.
Requirements

A High School Diploma or G.E.D and a minimum of one or more years' marketing, data entry, and/or general office clerical experience or equivalent combination of education and experience. General knowledge of office procedures, computer programs such as MS Excel, and ability to learn loyalty program policies and procedures.



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