Customer Account Representative
2 weeks ago
We are seeking a highly motivated and experienced Customer Account Manager to join our team at Kamatics Corporation. As a key member of our sales team, you will be responsible for negotiating and administering sales contracts, preparing quotes and orders for customers, and managing customer relationships.
Key Responsibilities:- Negotiate contracts with customers regarding price, delivery schedule, and terms and conditions.
- Interpret and respond to customer inquiries and requests for information.
- Maintain relationships with accounts, communicate activities, and provide reports to customers and department.
- Handle customer inquiries and complaints, and resolve issues appropriately.
- Research historical data, cost substantiation, and market analysis to determine price.
- Prepare documents for quotes, orders, changes, letters, spreadsheets, presentations, and reports.
- Coordinate customer/field sales efforts with Engineering, Manufacturing, Quality, and Contract Review departments.
- Provide reports to management, indicating pending and overdue orders.
- Bachelor's Degree preferred; or AS degree with 2+ years of relevant experience.
- 1 year of experience in Manufacturing/Marketing/Sales/Customer Service/Customer Support environment.
- Aerospace industry environment is preferred.
Kamatics Corporation is an Equal Opportunity Employer. We consider for employment and hire qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, protected veteran or disability status or any factor prohibited by law.
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