Operations Manager

3 weeks ago


San Diego, California, United States PracticeTek Full time
Job Overview

PracticeTek is seeking an experienced Operations and Special Projects Manager to lead critical initiatives and drive operational effectiveness within the Customer Success organization. This role involves planning, executing, and delivering strategic projects, leading a small team of 2-4, and collaborating with cross-functional teams.

Key Responsibilities
  • Develop and maintain a comprehensive set of key performance indicators (KPIs) to measure operational effectiveness and efficiency.
  • Provide meaningful insights by collecting and analyzing data related to customer success operations to identify patterns, trends, and areas for improvement.
  • Prepare regular reports, dashboards, and presentations to communicate insights and recommendations to management and stakeholders.
  • Utilize data modeling techniques to create models, charts, and graphs that effectively communicate complex data sets to business stakeholders.
  • Identify opportunities for cost reduction and operational efficiency improvements through data analysis and collaborate with relevant stakeholders to implement appropriate measures.
Special Projects
  • Lead the planning, execution, and monitoring of special projects, ensuring they are delivered on time, within scope, and on budget.
  • Collaborate with senior management and the executive leadership team to align projects with the organization's strategic objectives.
  • Coordinate with cross-functional teams to ensure seamless project execution and alignment with various stakeholders.
  • Proactively identify project risks and develop mitigation strategies.
Requirements
  • Bachelor's degree in operations management, business analytics, computer science, mathematics, statistics, or a related field.
  • 2-5 years of experience in project management, operations, and/or business analysis, with a proven ability to lead complex projects and deliver results.
  • Proficiency in data analysis and the ability to use data-driven insights to inform decision-making.
  • Proficiency in data analysis tools, techniques, and software, including advanced Excel functions and data visualization tools.
  • Experience with Salesforce and other Customer Success software systems is preferred.
What We Offer

PracticeTek offers a competitive salary range of $64,350 - $160,000, depending on individual experience and skills. We are an Equal Opportunity Employer that values employees with a broad cross-cultural perspective and strives to create an inclusive environment.



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