Customer Service Leadership Manager for Semiconductor Industry

3 days ago


Richardson, Texas, United States APPLIED MATERIALS Full time

Company Overview

Applied Materials is a leading provider of innovative solutions for the semiconductor industry.

Job Summary

We are seeking an experienced Customer Service Leadership Manager to lead our customer-facing teams in the Dallas-Richardson, TX area. This is a unique opportunity to join our team and make a meaningful impact on our customers' success.

About the Role

  • Lead customer-facing teams to deliver exceptional service and support to our customers.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to resolve complex customer issues and drive business growth.
  • Mentor and coach junior team members to develop their skills and advance their careers.
  • Contribute to the development of policies, procedures, and processes that ensure compliance with regulatory requirements and company standards.

Required Skills and Qualifications

  • Bachelor's degree in Business Administration or related field.
  • Minimum 2 years of experience in a leadership role within the semiconductor industry.
  • Proven track record of delivering exceptional customer service and driving business growth.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to adapt quickly to changing priorities and deadlines.

Benefits

  • Competitive salary range: $64,000 - $88,000 per year.
  • Bonus and stock award opportunities.


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