Customer Service Team Lead
3 weeks ago
**Job Title:** Customer Service Team Lead
Company OverviewOlive Burger Richardson is a leading fast-food chain known for its high-quality burgers and exceptional customer service.
SalaryThe estimated annual salary for this position is $62,000 - $72,000 depending on experience. Additionally, you can expect a range of benefits including health insurance, retirement savings, and paid time off.
Job DescriptionAs the Customer Service Team Lead, you will be responsible for overseeing the daily operations of our restaurants. This includes ensuring that all staff members are properly trained and equipped to provide excellent customer service. You will also be responsible for resolving any issues that may arise during your shift and working closely with management to achieve company goals.
Some key responsibilities of this role include:
- Ensuring that all customers receive a positive experience
- Providing coaching and feedback to staff members
- Managing inventory and supplies
- Developing and implementing strategies to improve customer satisfaction
To be successful in this role, you will need:
- A bachelor's degree in business administration or a related field
- At least 2 years of experience in a customer-facing role
- Excellent communication and leadership skills
- Ability to work effectively in a fast-paced environment
We offer a comprehensive benefits package that includes:
- Health insurance
- Retirement savings plan
- Paid time off
- Opportunities for professional development
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