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Relationship Manager
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Relationship Manager
2 months ago
At Landus, we're seeking a motivated individual to lead a team of Relationship Specialists and position our farmer-owners at the center of all we do. As a key member of our team, you'll be responsible for overseeing the technical competence and customer service of our Relationship Specialists, while effectively coordinating office operations to contribute to overall company profitability and community relations.
Key Responsibilities- Develop and deliver new operational procedures and strategies for scale operation, invoicing, grain contracts, and inventory control.
- Provide daily direction to Relationship Specialists and operations personnel, ensuring all duties are completed efficiently.
- Coach Relationship Specialists on new ways of resolving customer concerns and issues, utilizing the necessary support of Landus to assist.
- Foster a culture of strong commitment to customer service.
- Support ongoing in-house phone contact, promoting sales of Landus products/services and communicating information to customers by phone or in person.
- Work with agronomy sales staff/grain originator to maximize sales opportunities.
- Record all customer activity using Landus Link.
- Assure consistent, timely, and accurate implementation of company policies and procedures related to sales/service, credit, location operations, building maintenance, personnel, and safety.
- Support the Grow team in initiatives and work with locations on company projects.
- Develop ongoing general awareness of Landus Cooperative's products/services and communicate information to customers.
- Continually assess the marketplace and customer needs to identify opportunities within the area to grow Landus market share.
- Effectively lead others by selecting and retaining talent, managing performance, developing employees, engaging in frequent communications, building teams, motivating others, managing vision, managing conflict, and demonstrating values and ethics.
- Champion of safety compliance throughout the organization.
- 4-year degree and/or 3-5 years of agricultural business experience preferred.
- Valid state motor vehicle operator's license.
