Administrative Care Team Member

5 days ago


New York, New York, United States BCforward Full time
About the Administrative Care Team Member
We are seeking a skilled Administrative Care Team Member to join our team. As an Administrative Care Team Member, you will be responsible for supporting administrative care management activities, including performing outreach, answering inbound calls, and scheduling services.

The estimated salary for this position is $16.75 per hour, which may vary based on factors such as location, experience, and job responsibilities. The expected duration of this contract is 2+ months with possible extension.

About the Role
In this role, you will serve as a front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols. You will also provide outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service.

Key Responsibilities
- Serve as a front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols.
- Provide outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service.
- Makes calls to our members to verify their home care services and performs other duties as assigned.

Requirements
- Customer Service Skills required.
- Experience with Metrics preferred.
- Previous Healthcare Experience preferred.

Benefits
BCforward offers all eligible employees a comprehensive benefits package including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

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