Rental Operations Manager

2 weeks ago


Westlake, Ohio, United States Mount Snow Careers Full time
Job Summary:

As the Retail/Rental Manager of the Rental department, this role oversees the operations of a high-volume, seasonal rental operation at Mount Snow Sports at The Grand. The successful candidate will be responsible for managing a team of up to 10 frontline staff, providing exceptional guest service, and maintaining a strong culture of service excellence.

Key Responsibilities:
  • Oversee all aspects of rental operations, including merchandising, financial management, staff supervision, and store management.
  • Manage a team of up to 10 frontline staff, providing coaching, guidance, and feedback to ensure excellent guest service and sales performance.
  • Maintain daily store records for performance, sales metrics, inventory control, and equipment rentals.
  • Train and coach employees in POS system operations, product knowledge, guest service, sales techniques, and loss prevention policies and procedures.
Requirements:
  • High School Diploma or GED Equivalent; Business area training or education preferred.
  • 1-3 years of retail supervisor experience; ski industry preferred.
  • Ability to work in a fast-paced retail environment, multitask, and manage multiple customers.
  • Ability to work a flexible schedule, including nights, holidays, and weekends.
  • Must be able to communicate fluently in English.
What We Offer:
  • Competitive hourly rate of $27.48.
  • Opportunity to work in a dynamic and fast-paced retail environment.
  • Chance to develop your leadership skills and advance your career in the ski industry.


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