Customer Service Representative

7 days ago


Canton, Ohio, United States Brian Hoy - State Farm Agent Full time

As a Customer Service Representative - State Farm Agent Team Member, you will be at the forefront of delivering an exceptional customer experience. Your responsibilities will include:

  • Engaging with customers through various channels, including phone, email, and chat.
  • Providing friendly and efficient assistance with policy inquiries, updates, and claims.
  • Utilizing digital tools and platforms to connect with a younger demographic.
  • Collaborating with a dynamic team to ensure timely and effective issue resolution.
  • Proactively identifying opportunities to enhance customer satisfaction.

The ideal candidate will possess excellent communication skills, both written and verbal, and be tech-savvy with a familiarity with digital communication tools. A customer-oriented mindset with a strong desire to exceed expectations is essential. Previous customer service experience is a plus, but not required.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.



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