Consumer Banking Relationship Specialist
4 days ago
We are seeking a highly skilled Consumer Banking Relationship Specialist to join our team at Bank OZK. As a key member of our banking team, you will be responsible for building and maintaining professional relationships with customers, providing exceptional customer service, and promoting a positive and helpful team environment.
Key Responsibilities- Cultivate Professional Relationships: Utilize assessment tools to understand customer needs and preferences, and engage in meaningful conversations to provide personalized recommendations and solutions.
- Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide timely and professional support to ensure customer satisfaction.
- Facilitate Account Transactions: Open and service deposit accounts, process transactions accurately and efficiently, and minimize errors and reduce fraud.
- Collaborate with Team Members: Work closely with line of business partners to foster teamwork, exceptional customer service, and continuous learning.
- Model Bank Standards: Demonstrate a high degree of integrity, trustworthiness, and professionalism at all times, and champion the Bank's standards for exceptional customer service.
- High School Diploma or Equivalent: Required; Bachelor's degree preferred.
- 1+ Year Experience: Required, with a proven track record of interacting with people and providing excellent service skills.
- Basic Knowledge of Personal Finance: Required, with a basic understanding of personal finance and household budgeting.
- Knowledge of Bank Products: Preferred, with experience in explaining bank products, online banking, mobile banking applications, and banking cards.
As a Consumer Banking Relationship Specialist at Bank OZK, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional customer service and building long-term relationships with customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
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