Consumer Banking Relationship Specialist

6 days ago


Dallas, Texas, United States Bank OZK Full time
Job Summary

We are seeking a highly skilled Consumer Banking Relationship Specialist to join our team at Bank OZK. As a key member of our banking team, you will be responsible for building and maintaining professional relationships with customers, providing exceptional customer service, and promoting a positive and helpful team environment.

Key Responsibilities
  1. Cultivate Professional Relationships: Utilize assessment tools to understand customer needs and preferences, and engage in meaningful conversations to provide personalized recommendations and solutions.
  2. Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide timely and professional support to ensure customer satisfaction.
  3. Facilitate Account Transactions: Open and service deposit accounts, process transactions accurately and efficiently, and minimize errors and reduce fraud.
  4. Collaborate with Team Members: Work closely with line of business partners to foster teamwork, exceptional customer service, and continuous learning.
  5. Model Bank Standards: Demonstrate a high degree of integrity, trustworthiness, and professionalism at all times, and champion the Bank's standards for exceptional customer service.
Requirements
  1. High School Diploma or Equivalent: Required; Bachelor's degree preferred.
  2. 1+ Year Experience: Required, with a proven track record of interacting with people and providing excellent service skills.
  3. Basic Knowledge of Personal Finance: Required, with a basic understanding of personal finance and household budgeting.
  4. Knowledge of Bank Products: Preferred, with experience in explaining bank products, online banking, mobile banking applications, and banking cards.
What We Offer

As a Consumer Banking Relationship Specialist at Bank OZK, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on providing exceptional customer service and building long-term relationships with customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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