Client Success Specialist

3 weeks ago


Watertown, Massachusetts, United States Buyers Edge Platform Full time
About Buyers Edge Platform

We specialize in simplifying the supply chain and procurement processes for multi-unit restaurants.

By leveraging collective purchasing power, we provide exclusive pricing on essential products and services through our Digital Procurement Network, Fresh Solutions, Supply Chain Management, and SaaS Solutions.

Job Title: Client Success SpecialistEstimated Salary: $80,000 - $110,000 per yearKey Responsibilities:
  1. Develop and maintain strong relationships with clients by understanding their business goals and providing top-notch support as their primary point of contact within Buyers Edge Platform.
  2. Regularly schedule meetings and calls to keep clients informed about updates, news, and opportunities.
  3. Serve as the voice of the client within Buyers Edge Platform.
  4. Maintain organization for both internal teams and client needs.
  5. Anticipate and address potential issues before they arise.
  6. Pursue opportunities for growth, such as upselling produce programs and supply chain consulting services.
  7. Ensure smooth onboarding for new clients, guiding them from introduction to full system integration.
  8. Collaborate with Account Executives to foster and maintain strong client relationships.
  9. Manage a portfolio of up to 40 active clients.
  10. Communicate effectively with internal stakeholders.
  11. Host business reviews, client meetings, and conference calls.
  12. Monitor follow-ups and update internal systems with client information.
  13. Promote new services and programs to clients.
  14. Provide timely updates on project progress.
Qualifications:
  1. 4-year Bachelor's degree required.
  2. Restaurant management experience a plus.
  3. Excellent organizational and time management skills.
  4. Superior communication and interpersonal skills.
  5. Ability to simplify complex concepts.
  6. Dedication to teamwork and client satisfaction.
  7. Adaptability in fast-paced environments.
  8. Long-term career aspirations in the food and beverage sector.
What We Offer:

A comprehensive benefits package, including medical, dental, and vision insurance, retirement savings, and professional development opportunities.

An environment where you can grow professionally and personally.

A dynamic, collaborative team committed to excellence.



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