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Records Technician, Admissions and Records Specialist

1 month ago

Temple, Texas, United States Temple College Full time
Job Title: Records Technician, Admissions and Records

Temple College is seeking a highly skilled and detail-oriented Records Technician, Admissions and Records to join our team. As a key member of our Admissions and Records department, you will be responsible for providing exceptional customer service to students, faculty, and staff, while maintaining accurate and up-to-date student records.

Key Responsibilities:
  • Provide prompt and friendly customer service to students, faculty, and staff
  • Create, complete, and update student records, including testing, transcripts, credit articulation, holds, and other necessary information
  • Respond to inquiries received via various communication methods and direct students to appropriate departments as needed
  • Process document requests from students, faculty, staff, other institutions, and third parties
  • Create photo IDs and badges for students and employees
  • Review, assess, enter, and process all applications and reapplications, and issue welcome and acceptance letters to students
  • Assist other departments and campus locations with questions and processes related to admissions, records, registration, and graduation
  • Audit student files per state regulations and retention schedule
  • Participate in all Graduation ceremonies at all locations, including working evenings and weekends
  • Enter and end staff/dependent tuition waivers
  • Assist with both beginning and end-of-term duties to complete all student processes
  • Train and cross-train staff and student workers
  • Maintain student confidentiality in accordance with the Family Educational Rights and Privacy Act (FERPA)
  • Update and maintain Colleague system regarding both credit and noncredit coursework
  • Process graduation applications and complete graduation processes
  • Assist in developing and implementing enrollment processes and procedures
  • Assist students in assessing academic skills and interpreting student placement testing
  • Perform general office tasks, including receiving, sorting, and distributing mail, filing, scanning documents, and ordering supplies
  • Participate in Open House events, Recruitment events, Financial Aid goal events, campus tours, transfer fairs, and Dual Credit recruitment events on main and satellite campuses
  • Represent the institution to prospective students, staff, and the general public with the highest degree of professionalism through various outreach programs and campus activities
  • Assist Testing department in proctoring/facilitating testing events both on and off campus
  • Assist Retention department with Zero Week Events
  • Participate in professional development opportunities
  • Assist with registering health science students as needed
  • Perform other duties as assigned
Requirements:
  • High School Diploma/GED Equivalency and four (4) years directly related experience, or one-year college and three (3) years directly related experience, or Associates Degree and two (2) years directly related experience
  • Experience with Ellucian Colleague software
  • Possess, or be able to obtain, a Valid Texas Driver License
Working Conditions:

Work is normally performed in an office setting. Duties will require travel in personal or school-owned vehicles.

Work Schedule:

Monday-Thursday: 8 am to 6 pm

Friday: 8 am to 12 pm

Summer hours: Monday-Thursday: 7:30 am to 6 pm with a half-hour lunch break

Evening and weekend work will be required.

This is an on-site position. Essential duties of the role must be performed in-person, during prescribed work hours.