Field Service Technician

4 hours ago

Chicago, Illinois, United States Cambria Full time
Job Title: Field Service Technician About the Role: We are seeking a highly skilled and experienced Field Service Technician to join our team at Cambria. As a Field Service Technician, you will be responsible for conducting site visits to our residential and commercial clients, providing excellent service by assessing customer concerns and facilitating on-site resolution leveraging finishing techniques. Key Responsibilities: * Travel to customer sites to evaluate product concerns reported by end users or business partners and conduct a detailed review while communicating with the customer. * Provide outstanding customer service by being courteous, professional, and responsive, including timely arrival of the scheduled visit, appropriate on-site conduct, and communication with the customer. * Inspect and follow established processes, addressing minor concerns by using appropriate finishing, polishing, or cleaning techniques to mitigate and resolve the concerns. * Document on-site findings and take photographs that show the before, during, and after. * Partner and communicate effectively with the Regional Product Representative about the site visit and product findings and escalate major concerns quickly and clearly. * Adhere to all safety policies, utilizing the appropriate personal protective equipment (PPE) on the job site. Requirements: * Strong customer service skills with the ability to build rapport and effectively communicate with clients. * Excellent problem-solving and critical thinking skills. * Strong attention to detail and a commitment to quality workmanship. * Accurate color perception required. * Ability to operate various power tools safely and efficiently. * Exceptional interpersonal, verbal, and written communication skills. * Ability to stay calm and articulate clearly during high-stress situations. * Valid Driver's License, will require motor vehicle background check. * Professional appearance and demeanor required. Education and Experience: * High School diploma or equivalent. * 1-year experience in a field service or trade position. Systems and Training: * Ability to read technical drawings/documents and experience using Google Suites and iPhone to document and capture information. * Familiarity with CRM systems is a plus. * Hands-on training is required for this role. * Travel to Minnesota and other markets is required as well as some training in the local market. Additional Requirements: * Travel Requirements: This role requires daily local travel as well as overnight travel on a bi-monthly basis to other markets dependent upon the needs of the business. * Managerial Requirements: None. * Physical Requirements: Ability to lift up to 50 pounds daily, drive for long periods of time. Must be able to stand, bend, and twist while performing service work. Benefits: * Competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays, 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount, and Professional Development Assistance. About Cambria: * Cambria is a company that values care and commitment to creating opportunities that drive impact both inside and outside our walls. * We are committed to Philanthropy, Our People, and The Planet. How to Apply: * Please submit your application through our website. Equal Employment Opportunity: * Cambria is an equal employment opportunity employer and welcomes applications from diverse candidates. Background Check: * Offer of employment will be contingent upon the successful completion of a background verification check, subject to applicable laws and regulations.

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