Field Service Technician
5 days ago
eXcell is seeking a skilled Field Service Technician to join their team onsite in Chicago, IL. As a Field Service Technician, you will provide unparalleled technical support to multiple stores on a weekly basis.
Key Responsibilities:- Provide support on IT / Data problems
- Track and monitor issues, provide notes and feedback and be consistent with documentation
- Understand AC / DC and backup power concepts
- Manage triage, troubleshooting, and resolution to client scope on IT equipment
- Document efforts, issues and resolutions, close cases / tickets daily
- Minimum 1+ years of technical support experience
- Familiar with various operating systems (e.g., Windows OS, OSX, Linux / Unix)
- Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment
- Experience desired in copper and fiber cabling and various terminating connectors
- Exceptional customer service skills
- Must be self-motivated and have the capability to complete projects ahead of schedule
- Excellent time management and reporting skills
- Will occasionally work at heights of 20' to 25', lift equipment training provided
- Must be able to lift 25 lbs.
- Comprehensive benefit package including Health Insurance, 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts
- W2 only, no Corp to Corp
- Equal Employment Opportunity
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