Field Service Technician

5 days ago


Chicago, Illinois, United States eXcell Full time
Job Title: Field Service Technician

eXcell is seeking a skilled Field Service Technician to join their team onsite in Chicago, IL. As a Field Service Technician, you will provide unparalleled technical support to multiple stores on a weekly basis.

Key Responsibilities:
  • Provide support on IT / Data problems
  • Track and monitor issues, provide notes and feedback and be consistent with documentation
  • Understand AC / DC and backup power concepts
  • Manage triage, troubleshooting, and resolution to client scope on IT equipment
  • Document efforts, issues and resolutions, close cases / tickets daily
Requirements:
  • Minimum 1+ years of technical support experience
  • Familiar with various operating systems (e.g., Windows OS, OSX, Linux / Unix)
  • Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment
  • Experience desired in copper and fiber cabling and various terminating connectors
  • Exceptional customer service skills
  • Must be self-motivated and have the capability to complete projects ahead of schedule
  • Excellent time management and reporting skills
  • Will occasionally work at heights of 20' to 25', lift equipment training provided
  • Must be able to lift 25 lbs.
What We Offer:
  • Comprehensive benefit package including Health Insurance, 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts
  • W2 only, no Corp to Corp
  • Equal Employment Opportunity


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