Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused individual to join our Sales Team as a Customer Service Representative. In this role, you will play a critical part in ensuring that all customer inquiries are handled efficiently and effectively, providing a positive dealership experience.
Key Responsibilities- Answer incoming customer calls and establish follow-ups with new and existing customers
- Respond quickly to internet and live chat inquiries, providing accurate and helpful information
- Assist sales personnel with customer communications and deliver messages promptly
- Become an expert on our products and services to ensure accurate information is being shared with customers
- Seek out no-show appointments and reestablish communication
- Follow up with customers after they visit the dealership
- Maintain a high level of customer satisfaction and meet or exceed company standards
- At least one previous customer service role
- Previous work with Vin Solutions is a plus
- Excellent verbal and written communication skills
- Strong computer skills, including Microsoft Word, Excel, and Outlook
- Time management, prioritization skills, and ability to multitask
- Ambitious, goal-oriented mentality and eagerness to improve
- Valid driver's license
At Palmen Motors Kenosha Campus, we pride ourselves on being a family-owned and operated business with a strong commitment to our community. We believe in treating our customers like family and providing a positive experience from start to finish. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
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