Customer Service Representative

1 week ago


Kenosha, Wisconsin, United States Palmen Motors Kenosha Campus Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Sales Team as a Customer Service Representative. In this role, you will play a critical part in ensuring that all customer inquiries are handled efficiently and effectively, providing a positive dealership experience.

Key Responsibilities
  • Answer incoming customer calls and establish follow-ups with new and existing customers
  • Respond quickly to internet and live chat inquiries, providing accurate and helpful information
  • Assist sales personnel with customer communications and deliver messages promptly
  • Become an expert on our products and services to ensure accurate information is being shared with customers
  • Seek out no-show appointments and reestablish communication
  • Follow up with customers after they visit the dealership
  • Maintain a high level of customer satisfaction and meet or exceed company standards
Requirements
  • At least one previous customer service role
  • Previous work with Vin Solutions is a plus
  • Excellent verbal and written communication skills
  • Strong computer skills, including Microsoft Word, Excel, and Outlook
  • Time management, prioritization skills, and ability to multitask
  • Ambitious, goal-oriented mentality and eagerness to improve
  • Valid driver's license
About Us

At Palmen Motors Kenosha Campus, we pride ourselves on being a family-owned and operated business with a strong commitment to our community. We believe in treating our customers like family and providing a positive experience from start to finish. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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