Retail Banking Professional

4 weeks ago


Lansing, Michigan, United States Fifth Third Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Personal Banker Associate I. This role is responsible for providing exceptional customer service, building relationships, and identifying financial needs to offer tailored solutions.

Key Responsibilities
  • Use a consultative approach to build customer profiles and identify financial needs.
  • Maintain knowledge of retail consumer and small business products and services to recommend suitable solutions.
  • Utilize marketing tools to proactively reach out to customers and schedule financial reviews.
  • Cross-sell to existing customers and engage in outside sales activities as directed.
  • Establish relationships with business partners to refer customers to provide holistic financial solutions.
  • Meet/exceed customer experience and individual/team production goals to enhance revenue growth.
  • Provide guidance to customer service representatives on sales and referral processes.
  • Promote customer satisfaction with a friendly and professional demeanor.
Requirements
  • College degree or equivalent work experience.
  • Experience in the financial industry preferred.
  • Demonstrated ability to develop comfort with sales activities and advanced math functions.
  • Ability to represent the bank professionally in terms of appearance and communication.
  • Demonstrated ability to develop a working knowledge of retail policies and procedures.
Working Conditions
  • Normal office environment.
  • Extended viewing of computer screens.
  • Ability to travel for training and scheduling flexibility.


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