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Implementation Validation Specialist
2 months ago
Job Summary
The Implementation Validation Specialist plays a critical role in ensuring the quality of Paycom's implementations. This position is responsible for reviewing and validating critical processes to guarantee a successful implementation. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a team environment.
Key Responsibilities
- Review and score specific items on assigned service-related tasks to ensure consistency and accuracy for each client with Paycom.
- Validate implementation data to ensure it meets specified requirements for a successful go-live date.
- Audit employee data to ensure Paycom's service level standard is being met.
- Present educational information to internal customers.
- Ensure proactive communication with the implementation team.
- Execute data reviews within SLA commitment based on implementation schedule and key milestones.
- Perform as an objective, neutral third party to identify payroll quality defects and service concerns, working with stakeholders to communicate findings.
- Monitor all communication channels, including email and telephone notifications, providing prompt responses.
- Seek guidance from more experienced specialists on troubleshooting issues of moderate complexity.
- Keep management informed of area activities and significant client problems.
- Provide a high level of customer service and timely response rates.
Qualifications
Education/Certification:
- High school diploma or equivalency required.
Experience:
- Payroll or data entry experience.
Preferred Qualifications:
Education/Certification:
- Bachelor's degree in Business Administration, Data Analytics, or related field.
Experience:
- Stable work history.
- Experience with analyzing and reporting data.
Skills/Abilities:
- Analytical, problem-solving, and decision-making skills.
- Strong critical thinking skills.
- Process-minded with a penchant for improving current processes.
- Ability to manage multiple tasks while maintaining organization and timely completion of projects.
- Detail-oriented and consistently delivers high-quality results.
- Demonstrated proficiency with MS Office products, specifically Excel, Word, and PowerPoint.
- Ability to work within all levels of an organization.
- Interpersonal skills with the ability to work with various departments.
- Ability to communicate effectively in both oral and written form.
- Ability to work well with team-members to achieve team objectives.
- Professionally communicate with internal customers.