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Implementation Validation Specialist

2 months ago


Oklahoma City, Oklahoma, United States Paycom Full time

Job Summary

The Implementation Validation Specialist plays a critical role in ensuring the quality of Paycom's implementations. This position is responsible for reviewing and validating critical processes to guarantee a successful implementation. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a team environment.

Key Responsibilities

  • Review and score specific items on assigned service-related tasks to ensure consistency and accuracy for each client with Paycom.
  • Validate implementation data to ensure it meets specified requirements for a successful go-live date.
  • Audit employee data to ensure Paycom's service level standard is being met.
  • Present educational information to internal customers.
  • Ensure proactive communication with the implementation team.
  • Execute data reviews within SLA commitment based on implementation schedule and key milestones.
  • Perform as an objective, neutral third party to identify payroll quality defects and service concerns, working with stakeholders to communicate findings.
  • Monitor all communication channels, including email and telephone notifications, providing prompt responses.
  • Seek guidance from more experienced specialists on troubleshooting issues of moderate complexity.
  • Keep management informed of area activities and significant client problems.
  • Provide a high level of customer service and timely response rates.

Qualifications

Education/Certification:

  • High school diploma or equivalency required.

Experience:

  • Payroll or data entry experience.

Preferred Qualifications:

Education/Certification:

  • Bachelor's degree in Business Administration, Data Analytics, or related field.

Experience:

  • Stable work history.
  • Experience with analyzing and reporting data.

Skills/Abilities:

  • Analytical, problem-solving, and decision-making skills.
  • Strong critical thinking skills.
  • Process-minded with a penchant for improving current processes.
  • Ability to manage multiple tasks while maintaining organization and timely completion of projects.
  • Detail-oriented and consistently delivers high-quality results.
  • Demonstrated proficiency with MS Office products, specifically Excel, Word, and PowerPoint.
  • Ability to work within all levels of an organization.
  • Interpersonal skills with the ability to work with various departments.
  • Ability to communicate effectively in both oral and written form.
  • Ability to work well with team-members to achieve team objectives.
  • Professionally communicate with internal customers.