Implementation Validation Specialist

2 days ago

Oklahoma City, Oklahoma, United States Paycom Online Full time
Job Summary

The Implementation Validation Specialist is responsible for ensuring the quality of Paycom's implementation processes. This role involves reviewing and validating implementation data to ensure it meets specified requirements.

Key Responsibilities
  • Review and score specific items on assigned service-related tasks to ensure consistency and accuracy for each client with Paycom.
  • Validate implementation data to ensure it meets specified requirements to go live on the first check date.
  • Audit employee data to ensure Paycom's service level standard is being met.
  • Present educational information to internal customers.
  • Ensure proactive communication with the implementation team.
  • Execute data reviews within SLA commitment based on implementation schedule and key milestones.
  • Perform as an objective, neutral third party to identify payroll quality defects and service concerns, and work with appropriate stakeholders to communicate findings.
  • Monitor all communication channels, including email and telephone notifications, and provide prompt responses.
  • Seek guidance from more experienced specialists on troubleshooting issues of moderate complexity.
  • Keep management informed of area activities and of any significant client problems.
  • Provide a high level of customer service and timely response rates.
Qualifications
  • High school diploma or equivalency required.
  • Payroll or data entry experience.
  • Stable work history.
  • Experience with analyzing and reporting data.
  • Analytical, problem-solving, and decision-making skills.
  • Strong critical thinking skills.
  • Process-minded with a penchant for improving on current processes.
  • Ability to manage multiple tasks while maintaining organization and timely completion of projects.
  • Detail-oriented and consistently delivers high-quality results.
  • Demonstrated proficiency with MS Office products, specifically Excel, Word, and PowerPoint.
  • Ability to work within all levels of an organization.
  • Interpersonal skills with the ability to work with various departments.
  • Ability to communicate effectively in both oral and written form.
  • Ability to work well with team-members to achieve team objectives.
  • Professionally communicate with internal customers.

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications, and merit.

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